Customer Success Associate

4 days ago

Ahmedabad, India World Goods Marketplace WOGOM Full time

Full-Time (Ahmedabad - GANDHINAGAR - BHAVNAGAR, + 11 more ) 2-8 years Experience

**Openings are for multiple locations mentioned below**:
Ahmedabad, Surat, Rajkot, Vadodara, Bhavnagar, Jamnagar, Junagadh, Bharuch, Valsad, Bhuj-Gandhidham, Anand, Mehsana, Dahod-Panchmahal, Gandhinagar.

**What you’ll do**:

- Generating new leads from the market for achieving sales plans
- Identifying opportunities for new business development through following up on leads and conducting research on target clients
- New business generation by meeting potential clients to understand needs and providing relevant solutions
- Managing the sales process to close new business opportunities
- On-board and train new customers
- Build & strengthen customer relationships
- Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
- Coordinate and train all new customer starts in an efficient and streamlined way
- Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquires
- Demonstrate the value of the WOGOM platform to our customers every day by providing amazing customer support

**Qualifications**:

- Bachelor’s degree preferred/ If the experience is more than 5 years then 12th pass can also apply
- Mad multi-tasking skills
- Exceptional verbal communication skills
- A positive, polite, confident, sincere and friendly disposition
- The ability to solve problems & to think quickly on your feet
- The ability to stay calm, cool and collected during stressful conversations
- Flexibility - we’re growing and evolving, and you’ll need to come along for the ride
- An eye for detail

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