Telesales Executive

2 weeks ago

Jalandhar Punjab, India Afecto Homeopathy Full time

Telecaller (Medical Field)**Responsibilities**:

- **Patient Communication**:

- Make outbound calls to potential or existing patients to provide information about medical services, treatments, or products.
- Respond to incoming calls and resolve patient queries promptly.
- **Appointment Scheduling**:

- Schedule appointments for medical consultations or treatments.
- Follow up with patients to confirm appointments or reschedule if necessary.
- **Promotions and Campaigns**:

- Inform patients about new medical services, health packages, or special offers.
- Assist in promotional campaigns and collect feedback from patients.
- **Data Management**:

- Maintain accurate records of calls, patient details, and appointments in the database.
- Ensure patient confidentiality and adhere to data privacy regulations.
- **Customer Relationship Management**:

- Build and maintain good relationships with patients.
- Address patient concerns and provide appropriate solutions or escalate them to relevant departments.
- **Sales Support (if applicable)**:

- Promote health products, insurance plans, or diagnostic services.
- Achieve monthly targets for patient enrollment or service sales.

**Key Skills**:

- Strong communication and interpersonal skills.
- Proficiency in using telecommunication tools and CRM software.
- Basic understanding of medical terminology (preferred).
- Ability to handle patient inquiries with empathy and professionalism.

**Qualifications**:

- High school diploma or bachelor’s degree (preferred).
- Experience in telecalling or customer service, especially in the healthcare sector, is an advantage.
- Knowledge of multiple languages is a plus for diverse patient communication.

**Job Types**: Full-time, Permanent

Pay: ₹10,500.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Sales: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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