Customer Service Representative

2 weeks ago

HSR Layout Sector Bengaluru Karnataka, India Indkal Technologies Pvt Ltd Full time

**Job Title: Customer Care Executive**

**Department**: Customer Service
**Base Location**: HSR Layout, Bangalore

**About Indkal Technologies**

Indkal Technologies is a leading **consumer electronics company**, operating under **Acer and Black & Decker’s** trademark licensing agreements in India while also marketing its own brand, **Wobble**. With a strong **Make in India** focus, the company is expanding its portfolio to include **AI-powered TVs and smartphones** (launching in 2025).

As part of our **customer-first approach**, we are hiring **Customer Care Executives** to ensure a seamless **customer support experience**.

**Role Overview**

**Key Responsibilities**

**Customer Support & Query Handling**
- Provide **accurate product information, troubleshooting steps, and resolution** for concerns related to **smartphones, TVs, and home appliances**.
- Resolve **customer complaints efficiently**, ensuring **high first-call resolution (FCR)**.
- Maintain **politeness, professionalism, and empathy** in every interaction.
- Ensure **adherence to service SLAs** and maintain **quality standards**.

**Technical & Warranty Support**
- Assist customers with **mobile device issues, software updates, and network troubleshooting**.
- Guide customers on **warranty policies, service center locations, and repair procedures**.
- Escalate **complex technical issues** to the relevant teams and ensure timely resolution.

**Documentation & Reporting**
- Maintain **accurate records of customer interactions** in the CRM system.
- Share **daily reports** on common queries, issues, and resolutions.
- Work closely with the **Quality & Training teams** to improve service efficiency.

**Qualifications & Skills**
- **Experience**: 1-3 years in **Customer Support/Call Center**, preferably in **mobility, electronics, or telecom industry**.
- **Languages**: Must be fluent in **English, Hindi, and at least one South Indian language**.

**Technical Skills**:

- Experience in **CRM systems, ticketing tools, and MS Office**.
- Knowledge of **smartphone troubleshooting, Android/iOS basics, and customer engagement techniques**.

**Soft Skills**:

- Excellent **communication and problem-solving** abilities.
- Ability to **handle irate customers and resolve issues calmly**.
- Strong **listening and multitasking** skills.

**Work Details & Schedule**

**Work Timings**: 9-hour shift between **9 AM - 8 PM** (Rotational shifts)
**Work Days**:7 days working** (**1 rotational off per week**)
**Work Mode**: Office-based

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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