
Bpo Call Center
2 weeks ago
1. Minimum qualification is **Graduation **in any discipline.
2. Should have good communication skills, and should be able to speak, read, and write in English / Hindi.
3. Should be able to communicate confidently and politely with users
4. Experience of at least **one year in a call center.**
6. Management and resolve customer complaints
7. Identify and escalate issues to supervisors
8. Provide product and service information to customers
9. Research required information using available resources
10. Research, identify, and resolve customer complaints using applicable software
12. Route calls to appropriate resources
13. Document all call information according to standard operating procedures
14. Recognize, document, and alert the management team of trends in customer calls
15. Follow up customer calls where necessary
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹15,000.00 - ₹18,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Schedule:
- Day shift
- Flexible shift
- Morning shift
- Weekend availability
- Weekend only
Supplemental pay types:
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
Ability to commute/relocate:
- Greater Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Cold calling: 1 year (required)
- tele calling: 1 year (required)
- total work: 1 year (required)
**Language**:
- English (required)
**Speak with the employer**
+91 7065009108
- Health insurance
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