Communications Trainer Ii

2 days ago

Visakhapatnam, India Webhelp Full time

**Training & Quality**

**Location**
- Visakhapatnam, India***

Job Title:
Communications Trainer II

**Job Description**:
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

**Key Responsibilities**:

- Support the Front Line Recruitment Teams to assess the quality of new hires, using the CAT Tool
- Maintain Data and MIS as per the training BPMS and other requirements
- Support intra & inter function collaboration
- Proactively implement best practices and add value across locations
- Attend the TTT for client requirements
- Interface with customers as per requirement
- Consistent alignment with operations by auditing calls and E-mails, understanding needs, conducting refresher training in Hindi and English - as per requirement
- Conduct Need analysis and share feedback with the stakeholders
- Provide Feedback to the New Hires on Soft Skills and basic grammar
- Participate in calibration of Trainers, QAs and Voice Coaches within the team and with the TTBU training team
- Analyze and report findings for Process Training batches
- Meet the training requirements of the BU basis TNA
- Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams
- Track and report improvement

**Desired Skills**:

- Excellent communication skills (English & Hindi).
- Data Handling, data interpretation and Data Management.
- Good people management and Interpersonal Skills.
- Good knowledge of computers and MS Office (Excel, Power point).
- Good facilitation and presentation skills
- Analytical / Quantitative skills
- Planning and Decision making
- Ability to prioritize
- Ability to meet deadlines
- Multi-tasking
- Strong organizational skills and Presentation skills
- Ability to work under pressure
- Ability to drive initiatives to closure
- Ability to deal with all levels of employees with different accents and dialects

**Educational Qualification**: Graduate and Postgraduate

**Disclaimer:

- **

**Location**:
IND Visakhapatnam - SRK 7th & 8th Floors

Language Requirements:
Time Type:
Full time
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