Product Support

1 week ago

Chennai Tamil Nadu, India Temenos Full time

**ABOUT TEMENOS**

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

**THE ROLE**

The Product Analysis and Customer Support (PACS) team provides expert-level support to clients using Temenos products, including those in the implementation phase as well as live customers. PACS manages all client support requests, ensuring seamless product experience and client satisfaction.

**OPPORTUNITIES**
- You will Implement robust business logic, including data abstraction, dependency injection, and core rule processing.
- You will Architect and manage the data access layer utilizing Entity Framework and LINQ.
- You will Integrate data from core systems via daily SSIS job executions.
- You will Create and maintain Crystal Reports for multi-format output including PDF and Excel.
- You will Collaborate with cross-functional teams to gather requirements and deliver solutions.
- You will Diagnose, troubleshoot, and resolve production issues promptly.
- Manage defect lifecycle in JIRA:

- Analyze reported issues and coordinate with customers for clarification.
- Post QA sign-off, deliver packages for UAT or production deployment.
- You will Maintain comprehensive documentation and comply with change management protocols

**SKILLS**
- Good knowledge of SQL Server and database design principles.
- Excellent analytical, debugging, and problem-solving capabilities.
- Solid understanding of layered architecture (UI, Business Logic, Data Access).
- Hands-on experience with Entity Framework and LINQ.
- Familiarity with Dependency Injection and common design patterns.
- Experience in developing and managing SSIS packages for data integration.
- Skilled in generating Crystal Reports and exporting to various formats.
- Nice to have
- You should have - Experience with Web API / RESTful services & Familiarity with unit testing frameworks such as xUnit or NUnit

**VALUES**
- ** Care** We care and listen to each other, our clients, partners and the communities we serve
- ** Commit**We commit with determination and persistence to make things happen
- ** Collaborate**We collaborate within Temenos and across a wider partner ecosystem
- ** Challenge**We challenge the status quo, try to look at things differently and drive change

**SOME OF OUR BENEFITS include**:

- ** Maternity leave**:Transition back with 3 days per week in the first month and 4 days per week in the second month
- ** Civil Partnership**: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
- ** Family care**: 4 weeks of paid family care leave
- ** Recharge days**: 4 days per year to use when you need to physically or mentally needed to recharge
- ** Study leave**:2 weeks of paid leave each year for study or personal development

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