Receptionist

**Job Summary**:
We are seeking a warm, friendly, and professional **Receptionist** to join our resort’s front office team. As the first point of contact for our guests, you will play a vital role in creating a welcoming and memorable experience. Your responsibilities will include guest check-in/check-out, handling bookings, and providing information about resort amenities and services.

**Key Responsibilities**:

- Welcome guests with a cheerful attitude and provide exceptional hospitality.
- Manage guest check-in and check-out procedures smoothly and efficiently.
- Maintain up-to-date knowledge of room availability, rates, promotions, and events.
- Handle guest requests, complaints, or feedback with professionalism and promptness.
- Coordinate with housekeeping and other departments to ensure guest satisfaction.
- Process payments, maintain billing records, and issue invoices or receipts as needed.
- Maintain a neat and organized front desk area.
- Provide guests with local information, transportation options, and concierge assistance.

**Required Skills and Qualifications**:

- Previous experience as a receptionist or front desk staff in hospitality or resort setting preferred.
- Excellent communication and interpersonal skills.
- Proficiency in computer systems, reservation software, and MS Office.
- Strong organizational and multitasking abilities.
- Professional appearance and positive attitude.
- Fluent in English; additional regional or foreign languages are a plus.

**Perks and Benefits**:

- Competitive salary with performance-based incentives.
- Complimentary meals during shift hours.
- Accommodation (if applicable).
- Staff discounts on resort services.

**Language**:

- English (preferred)

Work Location: In person