Return Executive

1 week ago

Mumbai, India Fairpick Full time

**Position : Return Executive**

**Address: D wing,Trade world,Kamala Mills,Lower Parel 400013**

**As a Return Executive in a warehouse, your primary responsibility is to manage and oversee the process of handling customer returns and reverse logistics efficiently. You will play a crucial role in ensuring customer satisfaction by facilitating smooth and prompt returns, exchanges, and refunds.**

**Key Responsibilities**:
**Return Management: Coordinate and execute the entire return process, including receiving returned merchandise, verifying its condition, and updating relevant systems or documentation.**

**Inspection and Evaluation: Conduct thorough inspections of returned products to assess their condition and determine appropriate actions, such as restocking, refurbishing, or disposal.**

**Documentation and Data Entry: Maintain accurate records of returned items, including reasons for return, quantities, and any damages or defects. Ensure timely and precise data entry into inventory management systems.**

**Refund and Exchange Processing: Collaborate with the finance or customer service team to process refunds, exchanges, or replacements for returned products, adhering to company policies and guidelines.**

**Customer Interaction: Interact with customers and provide exceptional service during the return process, addressing their concerns, answering queries, and offering suitable solutions to ensure a positive customer experience.**

**Inventory Control: Monitor inventory levels of returned items and communicate with the inventory team to ensure proper storage, organization, and tracking of returned merchandise.**

**Quality Assurance: Collaborate with the quality control team to identify patterns or trends in returned products, assist in identifying potential product issues, and provide feedback for product improvement.**

**Process Improvement: Continuously identify areas for process optimization and efficiency enhancement in the return management process. Propose and implement innovative solutions to streamline operations and reduce return rates.**

**Qualifications and Requirements**:

- **High school diploma or equivalent (additional education or relevant certifications preferred).**:

- **Prior experience in a warehouse or retail environment, with exposure to return management and reverse logistics.**:

- **Strong organizational skills and attention to detail to accurately process and document returned items.**:

- **Excellent communication and interpersonal skills to interact with customers and collaborate with internal teams.**:

- **Proficiency in using computer systems and inventory management software for data entry and analysis.**:

- **Familiarity with quality control procedures and the ability to identify product defects or damages.**:

- **Problem-solving and decision-making abilities to resolve customer issues and facilitate efficient returns.**:

- **Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.**:

- **Knowledge of relevant laws, regulations, and best practices regarding return and refund policies is a plus.**

**Salary**: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Speak with the employer**
+91 8657762415

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