Sales and Service Coordinator

8 hours ago

Vasai Maharashtra, India Janyu Technologies Private Limited Full time

Assist the sales team in preparing and processing sales orders, quotations, and proposals.
- Maintain accurate customer records in the CRM system.
- Monitor and track sales opportunities, following up with customers as needed to ensure a timely response.
- Coordinate product demonstrations, sales meetings, and customer visits.
- Ensure timely delivery of sales materials, contracts, and other documentation to clients.
- Serve as the first point of contact for customers regarding service-related inquiries, including service requests, complaints, and troubleshooting.
- Coordinate with the service team to schedule maintenance, installations, or repairs.
- Process customer orders and returns, ensuring that all service-related matters are addressed efficiently and professionally.
- Ensure that all service contracts, warranties, and agreements are kept up-to-date.
- Liaise between the sales team, service department, and customers to ensure seamless service delivery.
- Coordinate post-sales follow-ups to ensure customer satisfaction and resolve any issues that arise.
- Support the sales team with administrative tasks, such as order processing, invoicing, and maintaining client records.
- Assist in organizing service appointments, providing customers with reminders and ensuring all necessary materials and equipment are prepared.
- Update and maintain the customer database, ensuring all records are accurate and current.
- Track sales and service metrics, providing reports to management on a regular basis.
- Help identify opportunities for improving the sales and service processes based on feedback and data analysis.
- Provide administrative support to the sales and service teams as needed, including scheduling meetings and travel arrangements.
- Handle invoicing, purchase orders, and other administrative documentation related to sales and service.
- Maintain office supplies and ensure proper organization of sales/service files and documents.
- Stay up-to-date on product offerings, service protocols, and industry trends to effectively communicate with customers.
- Participate in training sessions to improve sales, service, and customer interaction skills.

**Job Types**: Full-time, Permanent

Pay: ₹11,508.75 - ₹30,989.77 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Vasai, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Sales: 1 year (preferred)

**Language**:

- English, Hindi (required)

Work Location: In person

**Speak with the employer**
+91 9373783804

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