CRM Officer

2 weeks ago

Noida Uttar Pradesh, India Panchsheel Group Full time

**Responsibilities**:

- Ensuring execution of all Back office Sales Administration operations like Builder Buyer Agreement, Payment Receipts etc.
- Handling the bookings, login in CRM.
- Ensure timelines, completion, comprehensiveness and accuracy of all documentation pertaining to clients booking form during sale. Ensure all required signatures of client, & Sales person on Booking form along with KYC is done.
- Do welcome calls and welcome mails within 24 hour of bookings and provide all the bookings-related information and get feedback for the same.
- Issuing Payment Receipts, demand letters and reminders accordingly.
- Preparing and Issuing Possession Letters, Buyer s Agreements to the clients.
- Follow
- ups for Buyer s Agreements etc.
- Preparation of Company MIS DSR.
- Maintaining Files and Documents Records.
- Co
- ordination with the sales team.
- Formatting Issuing document to clients (Credit Note, transfer document, Demand letter Receipts etc).
- Completing fit out/final Possession process with Customer Satisfaction.
- Upselling and Cross Selling to existing customer base.

**Desired Skills and Experience:

- **
- Male/ Female both can apply.
- Preferred only Real Estate Industry with the experience of residential/ commercial project.
- Good knowledge of CRM procedures of real estate.
- Very Good business communication skills in English & Hindi.
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude.
- Working knowledge of MS Office, advance Excel.

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

**Experience**:

- CRM: 2 years (required)
- Agreement: 2 years (required)

**Location**:

- Noida, Uttar Pradesh (201301) (required)

Work Location: On the road

Expected Start Date: 23/10/2024

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