Customer Service Executive

1 week ago

Gurgaon District Haryana, India IPA Indus Parking Services Full time

Indus Parking Services (IPS) is an emerging parking enforcement company located in the heart of Gurugram, India. We are a team of focused, determined, and enthusiastic professionals with expertise in managing parking spaces. We can deter unauthorized parking in commercial property, residential areas, and other places. Indus Parking Services takes care of the entire parking enforcement process. We also provide Operation Support to Euro Parking Services.

**Customer Service Executive**

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.

**Responsibilities For Customer Service Executive**
- Building and maintaining relationships with customers and their key personnel for Our U.K. Based clients.
- Conducting business reviews to ensure customers are satisfied with their products and services.
- Cancelling any incorrectly issued PCNs.
- Responding to enquiries on our CRM system (Zoho).
- Onboarding the clients and keeping them updated as their order progresses.
- Letting customers know about other products/add-ons that the company offers in line with the company’s strategy.
- Escalating and resolving areas of concern as raised by clients.
- Carrying out customers satisfaction surveys and reviews.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.

**Skills Required**:

- Proven experience as a Customer Service Executive or a similar role.
- Proven track record of meeting and exceeding targets.
- Graduation in Business Administration, Marketing or a related field.
- Excellent English communication skill is Mandatory.
- Highly organized with close attention to detail.
- A customer-oriented attitude.

The benefits of working as a **Customer Service Executive** will be:

- The employee of the month Bonuses.
- Rewards based on performance.
- Regular performance review to encourage internal growth.
- Join a friendly and welcoming team.
- Join a rapidly growing company You’ll have progression in the Job.
- Team Outing - For the last two outings, the company booked an overnight stay in a beautiful location.
- Casual Friday’s; every other Friday we wear casual clothes.
- Weekly team exercises. Join a team who stay enthusiastic.

**Excellent English communication skills, including verbal and written.**

**Timings**: Rotational Shifts

Pay: ₹300,000.00 - ₹420,000.00 per year

**Benefits**:

- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Work Location: In person

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