Agile Coach

REMOTE
- INDIA
- April 16, 2025

Svitla Systems Inc. is looking for an Agile Coach for a full-time position (40 hours per week) in India. Our client is an American software company that sells customer experience and call center technology to mid-sized and large businesses. It sells both cloud-based and hybrid cloud software. Every year, they orchestrate over 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of the client’s cloud, digital, and AI technologies, organizations can realize experience as a service, which is the vision for empathetic customer experiences at scale. With the solution, organizations have the power to deliver proactive, predictive, and hyper-personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine, the client enables true intimacy at scale to foster customer trust and loyalty.

**REQUIREMENTS**:
- 12+ years of experience as Scrum Master/Project Manager/Agile Coach, leading 6+ teams (50+ FTE) in the IT industry.- Experience with Atlassian products, especially JIRA and Confluence, and creating JIRA Scrum boards and dashboards.- Established success in areas of impact for influence, cross-group collaboration, and focus on positive outcomes.- Excellent communication, organizational, interpersonal, and presentation skills.- Experience working with IT infrastructure, networking, enterprise architecture, information security, data and analytics, and other platform teams is highly preferred.- Established success in areas of impact for influence, cross-group collaboration, and focus on positive outcomes.- Expertise in building high-performing teams (agile org design) and coaching teams through the complexities of an Agile implementation.- Experience leading and providing necessary training and guidance to the IT Agile Champions Network.- Experience setting up and championing Communities of Practices (CoPs).- Ability to assess key Agile roles for required competencies and skills, and provide coaching guidance and training to support their role maturity.- Have a pragmatic approach to excite teams about agile (born motivator).- A self-starter, organized, and detail-oriented with competent problem-solving skills.- English language fluency in both written and verbal communication.- Ability to work with teams across multiple time zones.

NICE TO HAVE:
- KMP, PMI-ACP, CSM, SAFe SSM, or equivalent.- Experience as the RTE.- BA/BS in a related degree or equivalent experience- Knowledge of Atlassian Compass and rich filter plug.- Experience coaching teams through continuous improvement using DevOps metrics.- Knowledge of the ServiceNow tool and Smartsheet.

RESPONSIBILITIES- Guide diverse teams, including those in information security, infrastructure, enterprise architecture, platform, and other hybrid agile teams. Your deep expertise will help these teams adopt and improve agile practices, ensuring the efficient delivery of complex technology projects.- Coach and mentor new and existing teams in Agile principles, focusing strongly on Scrum and Kanban methodologies.- Prepare and deliver training to teams and key agile roles within the teams, helping them adopt agile working methods.- Work closely with the teams to set up the Jira tool (project, workflow, issue schemes, permissions) to track the team’s work.- Facilitate adopting and implementing Agile practices across various teams, including security, infrastructure, enterprise architecture, and platform teams.- Collaborate closely with teams to establish clear performance metrics for assessing the efficacy of agile practices and making data-driven decisions.- Develop tailored coaching plans to address the unique challenges of hybrid and traditional project teams (e.g., Waterfall, W-Agile) transitioning to Agile frameworks.- Conduct workshops, training sessions, and regular feedback loops to foster a culture of continuous improvement.- Assist teams in creating and refining user stories, sprint planning, daily stand-ups, retrospectives, sprint reviews, scrums of scrums, and other relevant ceremonies when functioning in a team-of-teams setup.- Address and resolve conflicts or bottlenecks to enhance team dynamics and efficiency.- Collaborate with the IT Agile transformation lead and other Agile coaches to align Agile practices with the IT Agile transformation strategy.- Present and align with the senior leadership on a coaching plan to support their org, track progress through metrics, and share the same with them.- Stay updated with Agile trends, tools, and best practices to improve your coaching strategies continuously.- Collaborate with business stakeholders as needed to bring them on the Agile journey along with the teams.- Conduct observations and surveys to assess teams’ current state processes an