Reservations Executive

3 days ago

Ernakulam, India Travancore Court Hotel Full time

Processes reservations by mail, telephone, online offline modes..

Processes reservations from the sales office, other hotel departments, and travel agents.

Knows the type of rooms available as well as their location and layout.

Knows the selling status, rates, and benefits of all packages plans.

Knows the credit policy of the hotel and how to code each reservation.

Communicates reservation information to the front desk.

Processes cancellations and modifications and promptly relays this information to the front desk.

Understands the hotel's policy on guaranteed reservations and no-shows.

Processes advance deposits on reservations.

Tracks future room availability on the basis of reservations.

Helps develop room revenue and occupancy forecasts.

Handles daily correspondence and Responds to inquiries and makes reservations as needed.

Maintains a clean and neat appearance and work area at all times.

Promotes goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees.

Walk around with the client and ensure that they secure whatever services they are in need of.

Getting information about areas of interest in order to target more clients in particular seasons.

Making arrangements for clients travel programs.

Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.

To be aware of all front office procedures and assist with reception duties when required.

To be fully aware of and adhere to health and safety, fire and bomb threat procedures.

Willing to undertake any reasonable request made by management in any other areas of the house.

Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.

Configuring rates on the hotels property management system.

**Education**:
Hotel Management diploma / graduate or equivalent. Must speak, read. Write, and understand English and Malayalam.

**Experience**:
Previous 3 years front reservations experience desired. Experience in Hotel software IDS and their functionalities

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Evening shift
- Flexible shift
- Morning shift
- Rotational shift
- Weekend availability

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Ernakulam, Kerala 682016, India: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 4 years (preferred)

**Language**:

- English, Malayalam (preferred)

Work Location: One location

**Speak with the employer**

+91-XXXXXXXXXX

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