Chat Support Executive

1 week ago

Katargam Surat Gujarat, India Cirkle Studio pvt. ltd. Full time

Skills required:

- Freshers with a fluency in English.
- Strong written communication skills.
- Ability to stay calm and professional under pressure.
- Customer service orientation and ability to adapt/respond to different types of characters.
- Problem-solving skills and attention to detail.
- Live chat software proficiency
- Excellent communication skills
- Time management
- Multitasking
- Basic computer skills

**Responsibilities**:

- Respond promptly to customer inquiries via live chat.
- Identify and assess customers' needs to achieve satisfaction.
- Provide accurate, valid, and comprehensive information by using the right methods and tools.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Keep detailed records of customer interactions, process customer accounts, and file documents.
- Work with the team to adhere to company protocols and improve service standards.

**Job Types**: Full-time, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 9016545336

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