Tele Caller Executive

**Job Title: Multilingual Telecaller**

**Overview**:
As a Multilingual Telecaller, you will play a pivotal role in our company's success by effectively communicating with customers in various languages to provide exceptional service and support. Your proficiency in English, Malayalam, Hindi, and Tamil will enable you to engage with a diverse customer base, addressing their inquiries, resolving issues, and promoting our products or services. Your experience in telecalling will be instrumental in building strong customer relationships and driving business growth.

**Responsibilities**:
1. **Multilingual Communication**: Communicate with customers fluently in English, Malayalam, Hindi, and Tamil through outbound and inbound calls. Tailor your communication style and language based on the customer's preferences and needs.

2. **Customer Support**: Provide outstanding customer service by understanding and addressing customer inquiries, concerns, and complaints promptly and professionally. Offer appropriate solutions and ensure customer satisfaction.

3. **Product/Service Promotion**: Promote company products or services to potential customers, explaining their features, benefits, and pricing. Persuade customers to make purchases or engage in the desired actions.

4. **Lead Generation**: Proactively identify and qualify potential leads through cold calling and prospecting. Gather relevant information and update the customer database accurately.

5. **Sales Conversion**: Follow up on leads and opportunities to convert potential customers into active ones. Meet or exceed sales targets set by the organization.

6. **Data Management**: Maintain detailed and organized records of customer interactions, transactions, and follow-up actions using the company's CRM software.

7. **Language Suppo**r**t**: Assist customers who face language barriers by bridging the communication gap and ensuring their concerns are addressed effectively.

8. **Cross-Functional Collaboration**: Collaborate with other departments, such as sales, marketing, and customer support, to ensure seamless communication and deliver a unified customer experience.

**Requirements**:
1. **Multilingual Proficiency**: Excellent verbal and written communication skills in English, Malayalam, Hindi, and Tamil. Ability to switch between languages fluently.

2. **Experience**: Proven experience in telecalling, customer support, or a related field. Demonstrated success in achieving sales targets and delivering exceptional customer service.

3. **Empathy and Patience**: A customer-centric approach with the ability to empathize with customers' concerns and demonstrate patience while resolving issues.

4. **Problem-Solving Skills**: Strong analytical and problem-solving skills to assess customer needs and provide appropriate solutions.

6. **Interpersonal Skills**: Good interpersonal skills to build rapport with customers and maintain positive relationships.

7. **Adaptability**: Flexibility to work in a dynamic and fast-paced environment, adapting to changing customer demands.

8. **Professionalism**: Maintain a professional demeanor while dealing with customers and colleagues.

**Preferred Qualifications**:

- Additional language proficiency beyond English, Malayalam, Hindi, and Tamil is a plus.
- Prior experience in a similar industry or with related products/services.

**Note**:
This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the role. The company reserves the right to modify the responsibilities of this position at any time based on business needs.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Fixed shift