Current jobs related to Production Agent - Chennai Tamil Nadu - Wipro Limited

  • Production Control Agent

    2 weeks ago

    Tamil Nadu, India DRÄXLMAIER Group Full time

    Systèmes de faisceaux de câbles modernes et intérieurs de véhicules exclusifs: DRAEXLMAIER est synonyme d'innovations automobiles - des produits qui améliorent votre expérience de conduite. Chaque jour, environ 75 000 collaborateurs à travers le monde coopèrent pour mettre leurs connaissances, leurs compétences et leur passion des véhicules au...

  • Production Control Jis Agent

    2 weeks ago

    Tamil Nadu, India DRÄXLMAIER Group Full time

    Systèmes de faisceaux de câbles modernes et intérieurs de véhicules exclusifs: DRAEXLMAIER est synonyme d'innovations automobiles - des produits qui améliorent votre expérience de conduite. Chaque jour, environ 75 000 collaborateurs à travers le monde coopèrent pour mettre leurs connaissances, leurs compétences et leur passion des véhicules au...

  • Production Control Jis Agent

    1 week ago

    Tamil Nadu, India DRÄXLMAIER Group Full time

    Systèmes de faisceaux de câbles modernes et intérieurs de véhicules exclusifs: DRAEXLMAIER est synonyme d'innovations automobiles - des produits qui améliorent votre expérience de conduite. Chaque jour, environ 75 000 collaborateurs à travers le monde coopèrent pour mettre leurs connaissances, leurs compétences et leur passion des véhicules au...

  • Ai Product Designer

    1 week ago

    Chennai, Tamil Nadu, India Zocket Technologies Private Limited Full time

    **About Zocket** At Zocket, we’re building the future of marketing with **adGPT - your ChatGPT for ads**. Imagine a world where creating a campaign is as simple as having a conversation. That’s the future we’re designing. We’re not looking for a typical product designer. We’re looking for someone who thrives at the **intersection of AI, design,...

  • [High Salary] Production Agent

    4 hours ago

    Chennai, Tamil Nadu, India Wipro Full time

    We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...

  • Production Agent

    2 days ago

    Chennai, Tamil Nadu, India Wipro Limited Full time

    **Role Purpose** The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs **͏**: **Do** - ** Support process by managing transactions as per required quality standards** - Document all pertinent end user identification information,...

  • Production Control Non Jis Agent

    2 weeks ago

    Tamil Nadu, India DRÄXLMAIER Group Full time

    Systèmes de faisceaux de câbles modernes et intérieurs de véhicules exclusifs: DRAEXLMAIER est synonyme d'innovations automobiles - des produits qui améliorent votre expérience de conduite. Chaque jour, environ 75 000 collaborateurs à travers le monde coopèrent pour mettre leurs connaissances, leurs compétences et leur passion des véhicules au...

  • Franchise Agent

    1 week ago

    Chennai, India Arad Branding Full time

    Prior to anything, the exact course of action for agencies should be understood along with some criteria that need to be fulfilled to operate as our agent/agency. Primarily, You should understand that aradbranding company will grant you its agency and the full guidance or instructions for the agency to function hence you do not need to worry if you lack...

  • Purchasing Agent

    2 weeks ago

    Chennai, Tamil Nadu, India Model Infra Corporation Private Limited Full time

    A Purchasing Agent is responsible for sourcing and procuring goods and services for an organization, managing relationships with suppliers, and ensuring timely delivery of quality products at the best possible price. They play a crucial role in maintaining cost efficiency and quality standards within an organization. Key Responsibilities: Sourcing and...

  • Senior Agentic Artificial Intelligence

    6 days ago

    tamil nadu, India Exela Technologies Full time

    Job DescriptionWe are seeking a highly skilled and passionate Senior Agentic AI Engineer to join our innovative team. In this role, you will take ownership of the full lifecycle of our cutting-edge agentic AI solutions, from architectural design and independent implementation to successful deployment and ongoing optimization in a production environment. You...

Production Agent

2 weeks ago

Chennai Tamil Nadu, India Wipro Limited Full time

Chennai, India
- DOP
- 3112824

**Job Description**:
**Role Purpose**
- The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs._

**Do**

**Support process by managing transactions as per required quality standards**
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue_
- Update own availability in the RAVE system to ensure productivity of the process_
- Record, track, and document all queries received, problem
- solving steps taken and total successful and unsuccessful resolutions _
- Follow standard processes and procedures to resolve all client queries_
- Resolve client queries as per the SLA’s defined in the contract _
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients_
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting _
- Document and analyze call logs to spot most occurring trends to prevent future problems_
- Maintain and update self-help documents for customers to speed up resolution time_
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution_
- Avoids legal challenges by complying with service agreements_

**Deliver excellent customer service through effective diagnosis and troubleshooting of client queries**
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions _
- Assist clients with navigating around product menus and facilitate better understanding of product features _
- Troubleshoot all client queries in a user-friendly, courteous and professional manner_
- Maintain logs and records of all customer queries as per the standard procedures and guidelines_
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business _
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations_
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs_

**Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client**
- Undertake product trainings to stay current with product features, changes and updates_
- Enroll in product specific and any other trainings per client requirements/recommendations_
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client_
- Update job knowledge by participating in self learning opportunities and maintaining personal networks_

**Stakeholder Interaction**

***

**Stakeholder Type**

**Stakeholder Identification**

**Purpose of Interaction**

**Internal**
- Team Leaders_
- Performance review_
- HR- Hiring and employee engagement and retention_
- Training Team_
- Capability development_
- Technical Lead_
- Training, issue escalation/ resolution_

**External**
- Client_
- Query Resolution_

**Display**

Lists the competencies required to perform this role effectively:

- **Functional Competencies/ Skill**
- Process Knowledge - Knowledge of assigned process, tools and systems - **Foundation to Competent**

**Competency Levels**

**Foundation**

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with mínimal support and guidance.

**Competent**

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

**Expert**

Applies the competency in all situations and is serves as a guide to others as well.

**Master**

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.
- **Behavioral Competencies**
- Collaborative working
- Problem solving and decision making
- Attention to Detail
- Execution Excellence
- Client (Internal) Centricity
- Effective Communication

**Deliver**

**No.**

**Performance Parameter**

**Measure**

1.

Process

No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback

2.

Self
- Management

Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Investment Banking(Loans)

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by