Transport Executive

3 days ago


Bopal Ahmedabad Gujarat, India Pacific Maritime Pvt. Ltd Full time

Transport Executive - Driver Helpline Supporter

Company: Pacific Maritime Pvt. Ltd.

Department: Transport Department

Location: Bopal, Ahmedabad

Experience: 0 to 1 year

Role Overview:
The Driver Helpline Supporter will act as the primary point of contact for drivers, addressing their concerns, resolving issues, and providing real-time assistance to ensure seamless operations within the transport department.

Key Responsibilities:
1. Driver Support:

- Respond to calls and messages from drivers regarding operational concerns, vehicle issues, or emergencies.
- Guide drivers on SOPs, safety protocols, and compliance requirements.

2. Issue Resolution:

- Coordinate with the maintenance team for vehicle breakdowns.
- Address grievances or route-related queries promptly.

3. Monitoring & Reporting:

- Track driver queries and maintain a log for review and follow-up.
- Prepare periodic reports for the transport manager.

4. Communication:

- Maintain effective communication between drivers, dispatchers, and the transport department.
- Provide updates on policies, changes in routes, or schedules to the drivers.

5. Compliance Assistance:

- Ensure drivers adhere to company and legal transport standards.
- Assist in verifying required documents like licenses, permits, etc.

Skills & Qualifications:

- Strong interpersonal and communication skills.
- Ability to work under pressure and manage time effectively.
- Familiarity with transport operations and driver management.
- Proficiency in MS Office and basic record-keeping software.

**Job Types**: Full-time, Fresher

Pay: ₹10,161.73 - ₹18,000.00 per month

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Gujarati, Hindi, English (preferred)

Work Location: In person



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