Front Office Executive

2 weeks ago

Himayatnagar Hyderabad Telangana, India The Platinum Business Hotels Full time

Greet guests/visitors in a polite and professional manner and give personalized service.
- Posting of vouchers and checks as required.
- Balancing of floats and banking of currencies taken.
- Attend to the guests’ check-out/check-in and ensure all procedures are carried out in accordance with the Hotel Policies.
- Attend to guest enquiries in an attentive and helpful manner.
- Be accurate in handling of cash, credit cards, cheques and vouchers in accordance with the Hotel Procedures.
- Optimize sales and occupancy by promoting Hotel facilities and assessing guest needs.
- Refer complaints to Lobby Manager or Asst. FOM.
- Maintain stationery relevant to the department.
- Maintain correct security procedures.
- Room allocation for VIP’s and regular guests in conjunction with the Lobby Manager.
- Processing all special requests and messages held on the flag report.
- Closely monitor hotel status during shift paying careful attention to availability at all times.
- Close liaison with for room allocation -room requirements arrival time etc., with HK control desk.
- Ensure a proper update on room position, occupancy, room count and other statistics.
- Possess knowledge on all room position, occupancy, room count and other statistics.
- Possess knowledge on all local information, entertainment and inform or assist guest as and when required.
- Assist in Front office Cash Operations upon instructions from the Lobby Manager/AFOM.
- Printing of statistical reports for distribution to relevancy departmental heads.
- Printing of back up reports as required.
- Liaison with management when VIP’s and other special requests are processed.
- To report and health or safety hazards to the AFOM.
- To attend all staff and training meetings as and when directed by the AFOM.
- To ensure that all duties are carried out in line with the Hotel policies with high standards of personal appearance, personal hygiene, correct uniforms and name badges as outlined.
- To carry out any other duties as and when directed by the Superiors.

**Job Types**: Full-time, Permanent

Pay: From ₹16,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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