Public Relation Officer

4 days ago

Ahmedabad, India Rao Group of Companies Full time

To cut down complains number and increase clients’ satisfaction ratio.
- Meet escalated clients with proper case study and solution.
- Find the root cause of each complaints and give a solid corrective and protective action plan to avoid future occurrence.
- All clients complaining should be reached out after closure of complains, to have a feedback on solution provided.
- If required training request to be raised for respective employee, to product manger’s, to avoid future complains.
- If required process suggestions to be given to product manager to avoid future complaints.
- If required audits should be asked to have a check of occurrence in specific area.
- Maintain complain logs of each company with bifurcation of complaints received from, which medium, for whom, company-wise, department-wise, and with counsellors name, analyse the root cause of the complaint and get the corrective actions of the same.
- Weekly analysis of complains to be shared with Management.
- Any other requirements of work as required by Management.

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