Guest Service Associate

**About the company-**

Welcome to CocoCart — the gateway to a cherry-picked collection of heavenly chocolates from across the globe, housed under one roof. Featuring an immense collection of delectable chocolates for every type of person out there, CocoCart brings Indian audiences a step closer to traversing the globe, championed by the most splendid catalyst of happiness - chocolate. Employing cutting-edge refrigerated containers, they ensure that your beloved chocolates arrive in flawless condition, so your favourite chocolates reach you in mint condition, ready for immediate consumption

Since their inception in 2020, CocoCart has carved a trailblazing path in India, revolutionising the way Indians consume chocolate. CocoCart has a passion for chocolate that transcends borders, ensuring you can get your hands on your favourite chocolates — no matter what corner of the earth it comes from. CocoCart curates a wide assortment that caters to the diverse preferences of chocolate enthusiasts - their commendable collections house all your standard favourites as well as specialty chocolate brands, imported chocolate bars and gourmet chocolate boxes.

From building and scaling an online platform in the throes of the COVID-19 global pandemic, to cementing themselves as a nationwide presence today, their growth is a testament to India’s great love for sweets. They house over 400 SKUs and 30 brands from across the globe, with a number of marquee international brands launching on CocoCart in every month. Their offline growth is particularly impressive - they’ve launched over 55+ brick and mortar stores across the length and breadth of the country, and plan to launch 200-250 more within the next 5 years.

Harnessing the founding family’s everlasting love for gourmet chocolates, and founder Atul Ahuja’s deep-rooted understanding of the hospitality & confectionary industry, the exceptional team at CocoCart launched Rhine Valley in 2022, their in-house artisanal chocolate brand. Heroing European artistry and traditional techniques, each hand tempered bar is richly decorated with over 30% of batch-roasted nuts-handpicked for highest quality. Rhine Valley’s triumph lies in its eclectic flavours and expansive product launches, ranging from decorated gourmet bars, bite-sized dragees and their signature snacking rochers, with scrumptious granola and specialty coffee in the pipeline.

**Role Brief**:
We are looking to hire a Guest Service Associate whose primary responsibility is to ensure that guests have a pleasant experience during their visit to our outlet. The role involves various tasks, such as greeting guests upon arrival, assisting them in their purchase, handling inquiries and requests, providing information about the offers, resolving complaints or issues, and maintaining a welcoming and professional atmosphere.

**Key Responsibilities**
- Greeting & Welcoming Guest.
- Enhancing Guest Satisfaction
- Knowledge on products, promotions & offers
- Upselling of products
- Following SOP laid by the organisation
- Maintain cleanliness of the outlet all the time.
- System handling of billing
- Inventory management.
- Handling guest grievance
- Collaborating with team members to achieve targets
- **Min 6 months experience in Retail / QSR / Hospitality / Food industry with mandatory sales experience.**:

- Good Communication Skills
- Team Player
- Result oriented, with high level of motivation for self-growth
- Well groomed & presentable

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹240,000.00 - ₹350,000.00 per year

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Rotational shift
- Weekend availability

Work Location: In person

Application Deadline: 05/05/2025