Client Relationship Executive

6 days ago

Marol Mumbai Maharashtra, India ShipDelight Logistics technologies Private Limited Full time

**Job description**
- Act as the primary point of contact for existing clients, addressing their queries and concerns.
- Coordinate with the operations team to ensure timely resolution of client issues.
- Maintain and update records of client interactions and issue resolutions.
- Provide regular updates to clients on shipment statuses, delays, or operational challenges.
- Build and maintain strong relationships with key accounts to enhance client satisfaction and retention.
- Analyze client feedback and work with internal teams to improve service quality.
- Prepare reports and data analysis using Excel to track client issues and resolutions.

**Key Requirements**:

- **Excellent English communication skills** (written & verbal).
- **Proficiency in MS Excel** (data entry, reporting, basic formulas).
- Ability to **handle multiple clients** simultaneously and prioritize tasks efficiently.
- Strong problem-solving and coordination skills.
- Ability to work in a fast-paced environment and manage client expectations effectively.
- Freshers with strong communication skills and willingness to learn are encouraged to apply.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,518.18 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift

**Experience**:

- B2B: 1 year (required)
- Customer relationship management: 1 year (required)
- Logistics Industry: 1 year (required)

**Language**:

- English (required)

**Location**:

- Marol, Mumbai, Maharashtra (required)

Work Location: In person

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