Estate Team Member

7 days ago


Gurgaon, India Tata Realty and Infrastructure Full time

**Strategic**
- Monitor Transition & Maintenance of the property
- Undertake Snagging & De-Snagging related activities.
- Review of periodical Maintenance and operations of Residential sites.
- Innovation and Ideation cost saving in Resi complex.
- Assist to Estate Head for compliance/transition related technical issues.

**Operational**
- Ensure property and services are managed and handed over as per relevant guidelines/regulations.
- Training of IPC and Blue collar staff
- Develop internal processes and PPM module.
- Innovation and Ideation
- Manage the relationship with the general facilities management team and the branded amenities service providers on an operational basis
- In matters related to general facilities management, directly interact and manage the customer requirements for escalated issues
- Monitor Customer Complaints/Queries/Issues on Product and Services and timely resolution of the same
- Ensure that the process for takeover of Units and Project (Inspection/Snagging/Rectification etc). is followed as per the standard operating procedures
- Ensure smooth transition from
- the company controlled site to Society
- Formulate MIS Reports for the Management

**Developmental**
- ISO recommendations & re-certifications


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