Customer Service Representative

2 hours ago

Airoli Navi Mumbai Maharashtra, India TRINITY EMPOWERMENT Full time

Job Title: Customer Care Service Representative

Location: Navi Mumbai and Thane

**Salary**: Up to 30,000 INR per month

**Job Description**:

- Respond to customer inquiries and resolve issues in a timely and professional manner
- Handle customer complaints and escalate to the appropriate department if necessary
- Maintain accurate records of customer interactions and transactions
- Work closely with other team members to ensure customer satisfaction
- Stay up-to-date on product knowledge and company policies
- Meet or exceed performance goals set by the company

**Requirements**:

- Excellent communication skills in English and Hindi (additional languages are a plus)
- Previous experience in customer service or related field preferred
- Strong problem-solving skills and ability to think on your feet
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficiency in MS Office and CRM software

**Job Types**: Full-time, Permanent

**Salary**: ₹10,647.78 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Fixed shift
- Monday to Friday

Supplemental pay types:

- Overtime pay
- Performance bonus
- Shift allowance

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Airoli, Navi Mumbai, Maharashtra (required)

Ability to Relocate:

- Airoli, Navi Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9619611089

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