Call Center Agent

1 week ago

Bengaluru Karnataka, India BodyCraft Spa & Salon Full time

**Key Responsibilities**:

- Answer incoming calls and respond to customer inquiries in a timely and professional manner
- Make outbound calls to follow up on customer requests, surveys, or sales opportunities
- Resolve customer complaints or issues with accuracy and efficiency
- Maintain customer records by updating account information
- Follow communication scripts, policies, and procedures
- Identify and escalate priority issues to the appropriate departments
- Meet performance targets such as call handling time, customer satisfaction, and quality metrics
- Provide accurate information about products, services, and promotions
- Perform data entry and maintain detailed call logs
- Collaborate with team members and other departments to improve customer experience

Location:

- Koramanagala, Bangalore

Salary up to:

- 25,000 /
- Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Language**:

- English (preferred)

Work Location: In person

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