Fraud Associate

2 weeks ago

Marathahalli Bengaluru Karnataka, India Furms Business Solutions Private Limited Full time

What you will do:

- Recognise and respond to cases generated by the Fraud Management System (FMS) for

and loss of revenue across multiple Sky products
- Ensure that requests for information from internal and external departments are dealt with in

accordance with agreed service levels, highlighting risks and issues to a Supervisor where

appropriate
- Analyse data, information and Intelligence to identify new trends and patterns pertaining to

known or new fraud threats within departmental guidelines
- Assist as necessary in the provision of fraud training and awareness to other business areas
- Keep abreast of changes in fraud trends, new products and services; conduct reviews or

update internal processes to stay current and understand any implications to fraud

processes
- Work rotational shift patterns 7 days per week, including evenings and weekends, to ensure

appropriate coverage to support current and new business needs across all products and

services

Key Skills & Experience Include:

- Understanding or knowledge of Sky’s products and services alongside an awareness of

current and possible future business trends, as well as their potential impact on the company
- A high level of personal integrity, confidentiality, and professionalism. You will conduct yourself

in a collaborative, confident and professional manner when dealing with the business,

industry and stakeholders, and when representing the business, whilst working with sensitive

information
- The ability to work under pressure whilst ensuring accuracy and meeting tight deadlines,

particularly with real-time decision-making requirements
- Proactive and self-motivated, proficient in standard Microsoft Office and experience in

learning custom IT software, with a desire for continuous improvement
- Investigative ability, with strong attention to detail and a clear desire to understand root

cause and explore opprotunities to improve process and detection within the fraud function.
- Experience and knowledge from the communications industry with awareness of fraud

prevention strategies would be a desirable quality.

**Job Types**: Full-time, Permanent

Pay: ₹400,000.00 - ₹500,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Work Location: In person

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