Front Desk Executive

3 days ago

Koregaon Park Pune Maharashtra, India Joy Suites Hospitality Pvt Ltd. Full time

We are seeking a dedicated and compassionate individual to join our team as a Front Desk Executive. In this role, you will be the first point of contact for clients visiting our center, providing exceptional customer service while also managing client relationships to ensure a positive and enriching experience.

**Key Responsibilities**:
Front Desk Duties:

- Greet clients warmly as they arrive at the center and assist them with check-in procedures.
- Answer phone calls and respond to inquiries in a professional and courteous manner.
- Should make cold calls and Schedule appointments for various services, including Ayurvedic treatments, therapies, and consultations.
- Maintain cleanliness and organization at the front desk area and reception area.
- Build and maintain strong relationships with clients, fostering trust and loyalty to the center.
- Should handled the client enquiries.
- Collect and update client information in the CRM system, ensuring accuracy and confidentiality.
- Follow up with clients to gather feedback on their experiences and address any concerns or issues in a timely manner.
- Coordinate with other departments within the center to ensure seamless communication and collaboration in delivering exceptional customer service.
- Assist with administrative tasks such as processing payments, managing invoices, and maintaining records.
- Prepare and distribute promotional materials and newsletters to clients to promote center offerings and events.
- Assist in coordinating and scheduling workshops, events, and special programs offered by the center.

Qualifications:

- Any Graduate or Post Graduate
- Holding 1-3 years of experience as a Front desk/CRM/Telecalling/ cold calling/lead generation etc. Preferred form Hospitality or hospitals or wellness centers.
- Good communication skills Hindi, English and Marathi.
- Hands on experience in MS office, Excel.
- Knowledge of wellness principles and practices, particularly in Ayurveda, yoga, or meditation, is preferred but not required.
- Commitment to providing exceptional customer service and promoting a positive and welcoming environment for clients.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Front desk and tele calling: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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