Current jobs related to Nsm: Joint Reconstruction - Mumbai - Johnson & Johnson

In India, Johnson & Johnson operates as a single legal entity and consists of the 3 strategic business units: Consumer Products, Pharmaceuticals and Medical Devices & Diagnostics, which are independently managed and report into their respective Global business segments.

J&J Medical India (JJMI) is the market leader in the Medical Company Devices & Diagnostics Industry in India. It is in the business of caring and providing solutions to doctors, patients and nurses. It comprises of multiple Franchises (Strategic business units) providing healthcare solutions across Vision Care, Orthopaedics, Infection Prevention, Wound Management, Women’s health, mínimally invasive surgery, Circulatory disease management, and Blood glucose monitoring and insulin delivery.

**Position Title**: National Sales Manager: Associate Director

**Role Type**: People Manager

**Department Name / Franchise**: Joint reconstruction and Mitek

**Sector**:MD

**Position Location**: Mumbai

**Reports to (Title)**:Business Unit lead

**Role Overview**:
Responsible for building relationship with customers and for developing the business in a region for the franchise, in a manner consistent with the CREDO, company policy and goals, and in line with franchise direction. This may involve developing new businesses, expanding into new territories, and establishing new dealer network. Develops and implements sales strategies and objectives. Has in-depth knowledge for the products responsible, and a good understanding of other J&J products and service offerings. Has in-depth knowledge customer's needs and sharpened competitive knowledge and market trends. Through effective leadership, inspires, leads, directs, motivates, coaches and develops team to achieve/exceed sales target. Works with all levels of customer management, developing long-term positive customer relationships to increase customer satisfaction, and build loyalty and confidence in J&J Medical as a preferred supplier.

**Business Overview**:
DePuy Synthes, part of the Johnson & Johnson Medical Devices Companies, provides one of the most comprehensive orthopedics portfolios in the world. DePuy Synthes solutions, in specialties including joint reconstruction, trauma, craniomaxillofacial, spinal surgery and sports medicine, are designed to advance patient care while delivering clinical and economic value to health care systems worldwide.

As we celebrate 125 years of innovation, our commitment is to keep people moving

**Product Overview** - Joint reconstruction and sports medicine portfolio products

**Illustrative Responsibilities**:
**Business Financial Results**
- Deliver the assigned Business plan for the Region - Achieve Monthy / Qtrl’y / Annual Business Plan.
- Understand customers’ needs and market potential, and set direction, strategies and plans to expand market and realize market potential
- Analyze sales reports to proactively identify opportunities and at risk, re-prioritize resources to maximize sales opportunities
- Meet the AR / DSO target and manage account receivables as per the company policy.

**Customer Satisfaction**
- Develop and maintain strong relationships with all levels of customers to achieve high levels of customer satisfaction
- Research and identify key customer's critical success factors as a basis for identifying innovative sales and service opportunities which will deliver improved customer business performance and healthcare outcomes
- Direct the development/implementation of strategies and plans to increase customer satisfaction, confidence and loyalty
- Design innovative customer support services/tender arrangements including E-initiatives and optimal use of company value-added services
- Set up appropriate systems, e.g., regular meetings with customers to obtain their feedback and monitor customer perceptions, and use feedback to improve performance
- Ensure compliance with the "Customer Complaints Procedure"; customer issues/ complaints are attended to promptly and professionally to customer's satisfaction
- Ensure appropriate problem solving strategies are used by sales team when dealing with product or service difficulties

**Internal Business Processes**
- Manage internal relationships and processes enabling flexibility and responsiveness in drawing on internal specialists, accessing information and support as needed
- Optimize sales results through close alignment and cooperation with Franchise Marketing groups
- Use internal resources and own working knowledge of supply chain processes and principles of Health Economics as a basis for identifying opportunities for service innovation
- Provide relevant information to marketing and other support departments, to contribute to effective internal business processes, and to support effective decision making and actions across the organization
- Work with/involve appropriate functions when developing sales incentives programs
- "Prepare and submit territory budget, including selling & marketin