
Tele Caller
6 days ago
A **Tele Caller** job description, especially for someone tasked with communicating with **Delhi Police** and resolving complaints, might look like the following:
Job Title: Tele Caller (Complaint Resolution)
As a **Tele Caller** for complaint resolution, your primary responsibility will be to interact with Delhi Police departments and assist in resolving complaints. You will act as a liaison between the public and law enforcement agencies, ensuring that complaints are addressed promptly and effectively.
**Key Responsibilities**:
- **Communicating with Delhi Police**:
- Make calls to the appropriate Delhi Police officials to discuss and escalate complaints.
- Ensure all complaints are properly registered and tracked within the system.
- **Complaint Resolution**:
- Resolve complaints related to police services by gathering information, ensuring correct procedures are followed, and escalating issues when necessary.
- Follow up with complainants and police authorities to ensure timely resolution.
- **Managing Records**:
- Maintain accurate and detailed records of all complaints, follow-up calls, and resolutions.
- Ensure all data is entered into the complaint management system or database accurately.
- **Customer Service**:
- Provide updates to complainants on the status of their complaints.
- Address any concerns or questions that come from the public, offering assistance where possible.
- **Reporting**:
- Provide daily or weekly reports regarding complaints handled and resolution status.
- Flag any unresolved or escalated issues to senior management or the relevant authorities within the Delhi Police.
- **Conflict Resolution**:
- Act as a mediator between the public and Delhi Police, maintaining professionalism and ensuring complaints are handled appropriately.
**Skills Required**:
- **Excellent Communication Skills**: Strong verbal and written communication skills, as you’ll be dealing with both the public and law enforcement officers.
- **Problem-Solving Abilities**: The ability to resolve issues effectively and professionally.
- **Patience and Empathy**: Understand the concerns of the complainants and provide them with reassurance.
- **Attention to Detail**: Ensure all complaints are accurately recorded and followed up.
**Qualification**:
- High school diploma or equivalent (further education or relevant certification may be a plus).
- Prior experience in a customer service or telecalling role is preferable.
- Familiarity with basic computer software (Excel, Word, CRM systems) and call handling.
**Work Environment**:
- Office-based, with regular interaction with both Delhi Police and the public.
- Full-time position with standard working hours (may vary depending on the organization).
Would you like me to assist with anything else, such as drafting a formal message to the Delhi Police or organizing a follow-up strategy for complaints?
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹17,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Weekend availability
**Language**:
- English (required)
Work Location: In person
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