Chat Support Executive

1 day ago

Delhi Delhi, India UGSS MONETARY FINCON PRIVATE LIMITED Full time

**Listen to customers to understand their problem or need**- This may require agents to ask appropriate follow-up questions and provide specific information on services
- **Provide assistance**- Chat support agents must have the skill to troubleshoot basic technical issues and suggest possible solutions or provide support in resolving them
- **Make sure customer needs are met**- Agents should follow up to ensure customer satisfaction and answer any additional questions. They should also document customer interactions in a customer database or ticketing system
- **Acknowledge customers**- Agents should always make sure customers feel that they are being heard and valued, while effectively communicating updates and solutions

**Job Types**: Full-time, Fresher

Pay: ₹11,978.38 - ₹17,699.03 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

Work Location: In person

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