Telesales Executive

2 days ago

Padur Road Chennai Tamil Nadu, India Foodbuddies(Food Consultant) Full time

**Company Name - Delhivery**

**Job Summary**:
**Key Responsibilities**:
**Customer Service**:
1. Respond to inbound customer calls, providing exceptional service and resolving queries.

2. Process courier and parcel bookings, ensuring accurate information and timely delivery.

3. Address customer concerns and complaints, escalating issues as necessary.

**Sales**:
1. Promote additional services (e.g., express delivery, insurance, tracking) to customers.

2. Upsell and cross-sell relevant products to increase sales revenue.

3. Meet or exceed daily/weekly sales targets.

**Booking and Delivery**:
1. Accurately process bookings, ensuring correct recipient information and delivery details.

2. Coordinate with delivery teams to ensure timely and efficient delivery.

3. Monitor delivery status and update customers on tracking information.

**Administrative**:
1. Maintain accurate records of customer interactions, bookings, and sales.

2. Update customer information in CRM system.

3. Perform data entry tasks as required.

**Performance Metrics**:
1. Customer satisfaction ratings

2. Sales revenue growth

3. Booking volume and accuracy,4. First-call resolution (FCR) rate &
5. Average handling time (AHT)

**Skills**:

- Excellent communication, interpersonal, and problem-solving skills
- Ability to work in a fast-paced, dynamic environment
- Strong sales and customer service skills
- Proficient in CRM software and Microsoft Office
- Ability to multitask and prioritize calls

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Fixed shift
- Morning shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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