First Line Risk and Control

-Job description

**Business**:GPB CCO - ASP

**Open positions**:1

**Role Title**:Risk Management Support Officer - RCA support, GSC’s

**Global Career Band**:5

**Location**:Bangalore/Hyderabad

**Recruiter Name**:Sowmya Basavaraju

**Why join us?**

An opportunity to perform an essential support role for GPB ASP CCO, a critical team which supports all Global Private Banking booking centers in:

- Promoting accountable risk and control decision-making, desired behaviors, and a positive risk culture
- Enabling the business to articulate the risk profile of the business/service/process clearly, consistently, and comprehensively, including the integrity of processes and controls, or risks that may take the risk profile of the business outside of tolerance.
- Identifying trends to anticipate future developments in the risk and control environment.
- Supporting Risk Owners, Business Service Owners, Control Owners, and Risk Stewards through proactive advice based on NFR framework knowledge and insights

**Opportunity**:
In practical terms, you will act as key support to booking centre ASP CCO team members in the management of Non-Financial Risk:

- Risk configuration and assessment
- Control & Control monitoring support
- Internal Event escalation and management
- Issue and Action escalation and management
- Data Quality exception management and resolution
- Business Service Owner interface
- Management Information and Reporting
- Maintenance of Group risk management system record keeping

**What you’ll do**:
**What you’ll do: (List out Key Responsibilities)**

**Impact on the Business**

**GROW**
- Provide support in all areas of responsibility.
- Support coordination of GPB ASP CCO activities across all NFR pillar activities.
- Participate in functional meetings and escalate any issues/challenges in a timely manner and propose solutions where required.

**STREAMLINE**
- Support & drive increasing operational efficiency and resilience of GPB across ASP CCO.
- Place risk management culture at the center of the GPB business, ensuring fair client outcomes and a resilient business.

**PROTECT**

Adhere to all relevant Audit and Compliance requirements**.**

**Customers / Stakeholders**:

- Maintain excellent high-quality records.
- Provide accurate and timely MI.
- Ensure all processed MI's/region specific tasks and reports are accurate and shared as per agreed timelines.
- Observe/Analyze MI Areas of improvement and suggest corrective action whenever applicable
- Ensure timely escalation of all delays/challenges and proactively look for resolution to minimize any negative impact

**Teamwork**:

- Uses different styles of communication relevant to the audience - communicates messages in a clear, consistent, and honest manner.
- Maintains team’s personal and professional development, increasing professional knowledge and skills experience.
- Work collaboratively & professionally with all business and functional Stake holders, internal & external product providers & manufacturers.
- Demonstrate team player attributes
- collaborate & help colleagues within team and outside team wherever required, provide timely feedback on new and better ways of doing things, sharing ideas and best practices with the team.
- Communicate clearly and concisely, share views, feelings and opinions with others sensitively.
Requirements

**What you will need to succeed in the role**:

- Educated to graduate level (or equivalent level of experience) (M)
- Strong Excel (particularly large data sets / modelling) and report production (M)
- Prior Business Management & Experience of producing high quality reporting to tight deadlines (E)
- Prior Team Management experience or strong inclination towards people & team management (E)
- Stakeholder Management ability to engage and build effective relationships with team and stakeholders (E)
- Strong communicator - able to express ideas via various communication channels (E)
- Excellent written and interpersonal communication skills and ability to communicate with diverse audiences (E)
- Ability to investigate items in detail / Meticulous attention to detail (E)
- Ability to work with info from various systems and make sense of data /express clearly with assumptions used (E)
- Ability to deliver on time and at a consistent professional level (E)
- Recognised strong organisational skills. (E)
- Experience within Financial services (E)
- Ability to work alone or as part of a team, as required (E)
- Analytical analysis, data mining and scenario modelling experience (E)
- Effective presentation, interpersonal, negotiation, communication and analytical skills. (E)
- Understanding of GPB Strategy, knowledge of HSBC tools and processes (D)
- Experience of project management processes (D)
- Change agent and evidence of process improvement in previous roles (D)
- Ability to step back and look to improve process and efficiency (D)
- Index: Mandatory (M) / Essential (E) / Desirable (D)

**What additiona