Front Desk Executive

**CONTACT**:
**PHONE** - 9031074381

**Job Summary / Purpose**:
The Front Desk Executive serves as the **first point of contact** for prospective students, parents, and visitors at YaStudy. This role is pivotal in **creating a warm, professional, and efficient front-office experience**. The Executive will manage all front desk activities, ensure seamless coordination with the counselling team, handle administrative tasks, and support the admissions process by guiding walk-ins and inquiries to the right department. They play a crucial support role in the **student counselling and conversion funnel**.

**Key Duties & Responsibilities:1. Reception & Client Welcome**:

- Greet all walk-in clients, visitors, and vendors with **professionalism and warmth**.
- Ensure that waiting clients are comfortable, offered refreshments (if available), and informed about the estimated waiting time.
- Maintain a clean, organized, and welcoming front office environment.

**2. Lead Registration & Routing**:

- Maintain a **visitor logbook and inquiry sheet**, both physically and digitally.
- Capture initial client information and **enter basic lead data into the CRM** or assign it to the concerned Relationship Manager.
- Route walk-in students and scheduled appointments to the appropriate counsellor based on specialization (Abroad Admissions, Soft Skills, etc.).

**3. Call & Inquiry Handling**:

- Handle all incoming calls promptly and professionally.
- Provide basic information about YaStudy’s services, locations, counselling availability, and redirect calls to relevant departments or RMs.
- Schedule appointments for counselling sessions and update the team calendar accordingly.

**4. Administrative & Coordination Tasks**:

- Support Relationship Managers by managing student document checklists and basic paperwork when required.
- Maintain a daily MIS report of inquiries received, appointments scheduled, and footfall data.
- Assist in printing, photocopying, and organizing seminar brochures, welcome kits, and promotional materials.

**5. Client Experience & Engagement**:

- Ensure every walk-in leaves with a brochure or welcome kit and a brief about YaStudy’s offerings.
- Share links to social media handles, website, and alumni success stories to interested visitors.
- Collect feedback from walk-in clients on their first impression and escalate suggestions to the admin/counselling heads.

**Required Qualifications**:

- Graduate in any discipline (preferably in Administration, Hospitality, or Education-related fields).
- Minimum **1 year of front-office or administrative experience** in an education, hospitality, or customer service setup.
- Proficient in English and Hindi; clear verbal communication and telephone etiquette.
- Basic knowledge of MS Office tools (Word, Excel) and comfort with CRM or data entry software.
- Professional appearance and behavior; punctuality and reliability are non-negotiable.

**Desired Qualifications**:

- Experience in education consultancy, university admission offices, or counselling support roles.
- Working knowledge of scheduling tools, appointment systems, or Google Calendar.
- Familiarity with CRM platforms like Zoho, Salesforce, or LeadSquared.

**Key Skills**:

- Customer Handling & Client Empathy
- Time Management & Task Prioritization
- Communication & Listening Skills
- Multitasking & Detail Orientation
- Basic Tech Savviness & CRM Entry
- Team Coordination & Positive Attitude

**Why Join YaStudy?**

At YaStudy, you won’t just be managing a desk—you’ll be **managing first impressions** and playing an essential role in guiding young minds toward a global future. Join us to be a part of a passionate, impact-driven team that empowers careers and transforms lives.

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person