Customer Service Executive

5 days ago

Badarpur Delhi Delhi, India NEXUS ENTERPRISE Full time

**About the Company**

Nexus Enterprise, a proprietorship firm, has been trading air conditioners and other electronic items through GEM tenders for the past five years. We deliver high-quality products to government and institutional clients, ensuring timely fulfillment, competitive pricing, and exceptional after-sales support to build long-lasting customer relationship.

**Roles & Responsibilities**
- Monitor outstanding payments and follow up with customers to ensure timely collection.
- Track payment status, update records upon receipt, and identify accounts that are past due.
- Investigate and resolve payment discrepancies, such as partial payments, deductions, or disputes.
- Escalate unresolved payment disputes to the appropriate department or supervisor for further action.
- Generate regular reports on outstanding payments, collection progress, and payment trends for management review.
- Communicate effectively with team members regarding account statuses, billing discrepancies, and payment concerns.
- Build positive relationships with customers to encourage timely payments and maintain customer satisfaction.
- Participate in training sessions and team meetings to stay informed on changes in policies, procedures, and payment systems.

**Location **:Tuglakabad, at ANS Construction

**Experience **:2 (minimum)

**Qualification**:12th

**Contact Details**:
Phone - 7678233220

**Job Types**: Full-time, Permanent

Pay: ₹8,000.00 - ₹12,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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