Desktop Support

3 days ago

Mumbai, India Ornate Informatics Pvt. Ltd. Full time

# Maintain inventory of spares at CUSTOMER Locations. Spares to be used or issued on need basis after approval from concerned CUSTOMER IT

Configure desktop and laptop as per the desktop/laptop standardization policies of CUSTOMER

Configuration of printers, data card, scanners etc.

Configuration of internet settings and proxy settings

Configuration of mail clients and troubleshooting mail client related issues

Isolate system D4; diagnose standard software issues and report hardware issues to respective vendors

Configure print queues for Servers / Users / Groups

Configure appropriate rights and permissions for accessing printers

Configure the desktops using tools as defined in Schedule A Solution Baselines

Provide support to voice equipment including support for the CUSTOMER’s VOIP voice devices such as plugging in the headsets and carrying out headset settings

Vendor co-ordination in terms of Call logging, tracking and closure for OEM calls pertain to hardware, software and networking support

Provide VIP support to the identified list of users as per Schedule A

Vendor coordination in case of problems in VC equipment or set-up

Troubleshooting to resolve and maintain IP reach ability between the VC equipment

**Salary**: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

**Education**:

- Diploma (preferred)

**Experience**:

- IT: 1 year (preferred)
- total work: 1 year (preferred)

**Speak with the employer**

+91 7596040797

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