Guest Service Associate

5 days ago

Chennai Tamil Nadu, India Marriott International, Inc Full time

**Additional Information**
**Job Number**25010955
**Job Category**Rooms & Guest Services Operations
**Location**Sheraton Grand Chennai Resort & Spa, 280 ECR, Vedanamelli, Chennai, Tamil Nadu, India, 603104
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

***

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Guest Service Associate

    2 weeks ago

    Chennai, Tamil Nadu, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25104790 **Job Category**Rooms & Guest Services Operations **Location**Fairfield by Marriott Chennai Mahindra World City, Near Main Entrance, Chennai, TamilNadu, India, 603202 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Service Associate

    3 days ago

    Velachery, Chennai, Tamil Nadu, India Timezone Family Entertainment Center Full time

    *Hiring: Guest Service Associate* Location: Phoniex Mall chennai Part-time & Full-time positions available No experience needed | Training provided Attractive salary + incentives *Responsibilities:* - Greet and assist guests - Provide product/service information - Ensure a pleasant customer experience *Requirements:* - Good communication skills -...

  • Guest Service Associate

    2 weeks ago

    Chennai, Tamil Nadu, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25166780 **Job Category**Housekeeping & Laundry **Location**Sheraton Grand Chennai Resort & Spa, 280 ECR, Vedanamelli, Chennai, Tamil Nadu, India, 603104 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Fill cart with...

  • Guest Service Associate

    5 days ago

    Chennai, Tamil Nadu, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25124607 **Job Category**Housekeeping & Laundry **Location**Courtyard Chennai, 564 Anna Salai, Chennai, Tamil Nadu, India, 600018 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Fill cart with supplies and transport...

  • Guest Service Associate

    1 week ago

    Velachery, Chennai, Tamil Nadu, India Timezone Family Entertainment Center Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    *Hiring: Guest Service Associate*Location: Phoniex Mall chennaiPart-time & Full-time positions availableNo experience needed | Training providedAttractive salary + incentives*Responsibilities:*Greet and assist guestsProvide product/service informationEnsure a pleasant customer experience*Requirements:*Good communication skillsFriendly and professional...

  • Guest Service Associate

    2 weeks ago

    Goldwins, Coimbatore, Tamil Nadu, India Habitat Holding Full time ₹ 1,02,000 - ₹ 2,04,000 per year

    We are looking for a courteous and guest-oriented Guest Service Associate (GSA) to join our hospitality team. As a GSA, you will be responsible for ensuring a seamless and welcoming experience for all guests by assisting with check-in/check-out, handling reservations, and addressing guest needs with professionalism and warmth.Responsibilities:Welcome and...

  • Guest Service Associate

    3 days ago

    Erode, Tamil Nadu, India POLAR BEAR Full time

    As a Guest Service Associate at Polar Bear, you will play a dual role—welcoming and serving customers while also preparing and presenting sundaes and specialty ice creams. You will be responsible for delivering high-quality service and products that meet Polar Bear’s standards. **Job Types**: Full-time, Permanent Pay: ₹14,000.00 - ₹18,000.00 per...

  • Guest Service Associate

    1 week ago

    Chennai, Tamil Nadu, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25075495 **Job Category**Rooms & Guest Services Operations **Location**Four Points by Sheraton Chennai OMR, Survey No 169, Plot 1B-1A, Rajiv Gandhi Salai, Chennai, Tamil Nadu, India, 600119 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Service Associate

    2 weeks ago

    Chennai, Tamil Nadu, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25074992 **Job Category**Housekeeping & Laundry **Location**The Westin Chennai Velachery, 154 Velachery Main Road, Chennai, Tamil Nadu, India, 600042 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Run sold room reports, verify room status, determine discrepant rooms, prioritize...

  • Guest Service Associate

    2 weeks ago

    Chennai, Tamil Nadu, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25087851 **Job Category**Rooms & Guest Services Operations **Location**Courtyard Chennai, 564 Anna Salai, Chennai, Tamil Nadu, India, 600018 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations,...