Quality Associate

**JOB DESCRIPTION**
The Quality Assurance (QA) Team is an integral part of the Controls environment and is responsible for conducting a continuous review against internal Know Your Customer (KYC) standards, procedures and regulatory requirements to ensure quality, completeness, and accuracy of KYC. Our team works closely with the KYC Management Team, Global Financial Crimes Compliance and the enterprise-wide control program teams to identify, remediate and track issues, and develop controls to sustain improvements as they are made.

As a KYC Quality Assurance Tester within the Quality Assurance (QA) Team, you will be responsible for conducting a continuous review against internal Know Your Customer (KYC) standards, procedures, and regulatory requirements. You will work closely with the KYC Management Team, Global Financial Crimes Compliance, and the enterprise-wide control program teams to ensure quality and accuracy of the KYC profile. Your role will involve performing reviews on New Business and Renewal KYC records, completing additional targeted testing relating to KYC activities, and providing constructive feedback to relevant stakeholders. This role provides an opportunity to contribute to the integrity of our banking operations and to make a significant impact on our compliance with global KYC standards.

**Job responsibilities**:

- Tests the quality of approved KYC records against Global KYC and Quality Assurance Standards and records results in the case management system.
- Reviews the reliability and integrity of data collected and challenges the appropriateness of assumptions and made where appropriate.
- Anticipates challenges and initiates solutions in the QA testing process.
- Identifies key issues, risks and trends and performs root cause analysis; makes recommendations for addressing identified deficiencies or improvements to business processes.
- Presents results to key stakeholders, tracks and monitors corrections to identified critical defects.
- Collaborates with global partners to ensure consistency with the Global QA framework and governance approach.
- Considers regulatory requirements and best practices to implement changes to process.

**Required qualifications, capabilities, and skills**:

- Strong individual contributor with a minimum of 3 years of experience in AML risk management.
- Knowledge of AML regulations, compliance requirements, and industry best practices.
- Must have analytical skills with the ability to assess complex client types and risk exposures.
- Experience in banking or related industry essential.
- Advanced analytical, communication and presentation skills.
- Ability to articulate findings/ AML risks and escalate promptly to relevant parties.
- Ability to conduct root cause analysis and risk analysis.

**ABOUT US**

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.