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Front Desk Executive

2 weeks ago

Andheri West Mumbai Maharashtra, India KlickIT Solutions & Services Full time

**Front Desk Executive - Job Description**

**Position**: Front Desk Executive
**Location**: Andheri, Thane, Dadar (as per requirement)
**Company**: KlickIT Solutions

**Key Responsibilities**:

- **Customer Handling**:

- Greet and welcome customers with a friendly attitude.
- Understand and address customer inquiries related to repairs and services for Apple, Bose, Dell, Asus, and other supported brands.
- Provide accurate information about services, warranties, and repair timelines.
- **Appointment Management**:

- Manage and schedule customer appointments for drop-offs and pickups.
- Ensure smooth coordination between onsite service teams and service centers.
- **Documentation & Billing**:

- Maintain detailed records of service requests and transactions in the system.
- Generate and issue bills, receipts, and service agreements.
- **Coordination & Communication**:

- Coordinate with service technicians to update customers about the status of their devices.
- Communicate any delays or additional charges to customers in a professional manner.
- **Service Promotion**:

- Inform customers about ongoing offers, AMC services, and additional repair options like chip-level repairs or OEM spare upgrades.
- Promote pickup and drop services for convenience.
- **Reception Management**:

- Keep the front desk area organized and presentable.

**Requirements**:

- **Education**: Minimum HSC/Graduate in any field.
- **Experience**: Prior experience in a front desk or customer-facing role preferred.
- **Skills**:

- Excellent communication and interpersonal skills.
- Basic computer proficiency for billing and record-keeping.
- Ability to multitask and stay organized.
- **Languages**: Fluency in English, Hindi, and Marathi preferred.

**What We Offer**:

- A dynamic and supportive work environment.
- Opportunities to learn about the IT repair and service industry.
- Competitive salary with additional performance incentives.
- Career growth opportunities in a growing company.

This position plays a crucial role in ensuring customer satisfaction and smooth operations at KlickIT Solutions service centers. Join us to be a part of a team that values quality and customer-first service

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 3 years (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

Application Deadline: 28/11/2024
Expected Start Date: 01/01/2025