Moderator

2 weeks ago

Kolkata West Bengal, India Clirnet Services Full time

Gender:

- Female Only

Summary:
Roles and Responsibilities:
1. Manage the moderation process for our online community, ensuring that all content is in line with our guidelines and policies.

2. Review and moderate user-generated content, including comments, posts, and messages, to maintain a positive and respectful environment.

3. Respond to user inquiries and concerns in a timely and professional manner, providing assistance and resolving issues as needed.

4. Stay up-to-date with industry trends and best practices in online community management and moderation.

5. Collaborate with cross-functional teams to address technical issues and improve the user experience.

6. Assist in the development and implementation of community engagement initiatives, such as contests, events, and surveys.

7. Generate reports and provide insights on community trends, user feedback, and moderation activities to management.

Qualifications:
1. Bachelor's degree in a relevant field or equivalent work experience.

2. Minimum of 1 year of experience (Bio Background), preferably in an online community or social media platform.

3. Excellent written and verbal communication skills.

4. Ability to handle sensitive and controversial topics with professionalism and empathy.

5. Strong problem-solving and decision-making abilities.

6. Ability to work independently and collaboratively in a fast-paced environment.

7. Strong attention to detail and organizational skills.

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