Customer Support Chat Executive

2 weeks ago

Mansarovar Jaipur Rajasthan, India Ambition Global services Full time

This is a fantastic opportunity to join a leading organization in Jaipur, where you’ll have the chance to work with an international client base and develop your skills in a rewarding career.

**Key Responsibilities**:

- **Voice Process**: Handle inbound and outbound calls, providing exceptional customer support and resolving queries in real-time.
- Assist customers in troubleshooting issues, providing product information, and addressing complaints with professionalism.
- Manage customer accounts, ensure issue resolution, and escalate unresolved issues to the relevant departments.
- Ensure adherence to quality standards, meeting KPIs and performance metrics.
- Maintain detailed records of customer interactions and follow up as necessary to ensure satisfaction.
- Deliver personalized service to each customer, ensuring their experience is positive and memorable.

**Skills & Qualifications**:

- **Education**: Minimum 12th grade or equivalent (Freshers welcome; previous experience is a plus).
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities with a focus on customer satisfaction.
- Ability to work well under pressure and meet targets in a fast-paced environment.
- Prior experience in **customer service**, **call center**, **BPO**, or related fields is highly desirable.
- Comfortable working in a **24/7 international environment**, including night shifts.
- Ability to multi-task and manage time effectively in a dynamic setting.

**Benefits**:

- **Attractive salary package** ranging from ₹27,000 to ₹35,000 per month.
- **Performance-based incentives** and rewards.
- Comprehensive **healthcare benefits** and **insurance**.
- **Career growth opportunities** with structured training and development programs.
- Friendly, supportive team environment.
- Paid leave, holidays, and other employee benefits.
- Convenient location in Jaipur with easy access to transportation.

**Why Join Us?**
- Work with leading global brands and expand your knowledge and skills.
- Be part of a **dynamic team** committed to customer satisfaction.
- Enjoy a **positive work culture** that encourages innovation and growth.
- **Flexible shift options** to suit your lifestyle.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹27,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Mansarovar, Jaipur, Rajasthan: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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