Customer Care Advisor

1 week ago

Jaipur Rajasthan, India Aachho Jaipur Pvt Ltd Full time

Overseeing the customer services teams
- Training and managing Customer Service Assistants and Representatives
- On-boarding and training new employees
- Setting customer satisfaction targets and working with the team to meet targets consistently
- Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs
- Creating customer loyalty programs to increase revenue and improve client retention
- Establishing customer service policies and procedures
- Staying updated on developments in the customer services field

**Qualifications/Skills**:

- The ability to remain patient and calm during stressful situations
- The ability to work well under severe pressure and to handle criticism well
- Administration skills
- Customer service skills
- Excellent verbal and written communication skills
- Attention to detail
- Self-motivation to use their initiative and to innovate, when required

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Schedule:

- Day shift
- Fixed shift

Work Location: In person

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