International Bpo

2 days ago

Janakpuri Delhi Delhi, India AS. Realtors Pvt. Ltd. Full time

US/UK Customer Support

NCR, Delhi

Fulltime Job with one of the India's biggest company

Voice Process - Call Centre & BPO Jobs in Chennai or Work from home

JOB PROFILE:
Customer support or Tech Support.

Answer calls, chats & mails with an approach to deliver positive customer satisfaction

Focus on First Call/ chat resolution & accurate research initiation

Maintain internal & client defined quality on calls/ chats/mails

Understands and contributes positively in meeting client SLAs & targets

Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently

Take complete ownership of self-learning & development

Deal with a wide range of potential information & database.

Qualification : Any Degree / Diploma.

No of Positions : 100+

Salary Package: Depends on Experience

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91
+91-XXXXXXXXXX

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