
International Bpo
6 days ago
US/UK Customer Support
NCR, Delhi
Fulltime Job with one of the India's biggest company
Voice Process - Call Centre & BPO Jobs in Chennai or Work from home
JOB PROFILE:
Customer support or Tech Support.
Answer calls, chats & mails with an approach to deliver positive customer satisfaction
Focus on First Call/ chat resolution & accurate research initiation
Maintain internal & client defined quality on calls/ chats/mails
Understands and contributes positively in meeting client SLAs & targets
Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
Take complete ownership of self-learning & development
Deal with a wide range of potential information & database.
Qualification : Any Degree / Diploma.
No of Positions : 100+
Salary Package: Depends on Experience
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
Supplemental Pay:
- Overtime pay
- Performance bonus
- Shift allowance
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (required)
**Language**:
- English (required)
**Speak with the employer**
+91
+91-XXXXXXXXXX
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