Call Center Executive

5 days ago


Mumbai, India miracle hub Full time

**POSITION- FEEDBACK & QUALITY CALLING EXPERT**

**Responsibilities**:

- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets

Requirements and skills
- Previous experience in a customer support role in international BPO or domestic with excellent English communication
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively

About client
- & industry
relocations business since 1994 and has constantly endeavored to provide top-notch end-to-end relocation solutions to expatriates moving across the world.

**Salary**: ₹20,000.00 - ₹55,000.00 per month

Schedule:

- Day shift

**Speak with the employer**

+91 9979551789


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