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Online Sales Executive

3 weeks ago

Palghat, India Western international Group Full time

**Duties and responsibilities**
- Assist customers with all queries for products and resolve all billing uses and provide information on all product usage
- Identify customer needs, clarify information, research every issue and provide solutions and/or alternatives while following call center “scripts” when handling different topics
- Monitor all calls and deal efficiently with all upset customers and angry callers and monitor the behavior of the same
- Administer all issues and recommend efficiently resolution within the required timeframe
- Maintain knowledge on updated fleet and company policy to provide assistance to all customers and maintain the confidentiality of all information according to data privacy requirement.
- Ability to organize and priorities duties throughout the day
- Completes call logs and call reports as necessary and updates them in the database
- Meet personal/team qualitative and quantitative targets
- Any other work assigned by the Line Manager(s)
- Liaise between customers and the Line Manager to ensure customer needs are resolved within the time frame

**Requirements**:

- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality type
- Ability to organize and prioritize duties throughout the day
- Excellent written and spoken skills in English
- Demonstrated ability to be adaptable and flexible with the capacity to accept change
- Demonstrated problem-solving skills and willingness to participate in process improvement projects
- Highly customer-focused, enthusiastic and results-oriented, with an ability to effectively manage multiple tasks and priorities in a calm and structured manner
- Attentive, diplomatic and team player

**Job Types**: Full-time, Regular / Permanent, Fresher, Internship
Contract length: 12 months

**Salary**: From ₹10,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Thrissur, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)