Associate Sme

15 hours ago

Bengaluru Karnataka, India Microland Full time

:
**Education Qualification**:
Any Graduate (Engineering / Science)

**Skills**:
Primary -> Technology | Infrastructure Monitoring Tool - Zenoss | 3 - Experienced
Primary -> Technology | Infrastructure Monitoring Tool - SCOM, LogicMonitor | 3 - Experienced
Secondary -> Domain | IT in Banking | Customer Support | 3 - Experienced
Tertiary -> Behavioral | Aptitude | Communication | 3 - Experienced

**Certification**:
Technology | ZCP/LMCA/LMCP

As a Level 3 Zenoss Administrator, you will be responsible for advanced configuration, optimization, and management of Zenoss monitoring solutions for our IT infrastructure. You will collaborate with Level 1 and Level 2 administrators, provide expert support, and ensure the effective monitoring of our systems.

Key Responsibilities on Zenoss:
1. Zenoss Configuration and Optimization:

- Lead the design, setup, configuration, and optimization of Zenoss monitoring solutions for comprehensive IT infrastructure monitoring.
- Customize Zenoss settings, templates, and data collection for maximum performance and reliability.

2. Incident Detection and Response:

- Configure and customize advanced alerting rules, thresholds, and incident response workflows in Zenoss.
- Investigate and resolve complex incidents and performance issues, ensuring timely resolution.

3. Data Analysis and Insights:

- Utilize advanced data analysis techniques to derive actionable insights from Zenoss monitoring data.
- Create advanced reports, dashboards, and predictive analytics for resource performance optimization and incident prevention.

4. Automation and Scripting:

- Develop and maintain advanced automation scripts using Zenoss APIs and other relevant technologies to enhance monitoring and incident response.
- Implement automation for proactive issue resolution and resource provisioning.

5. Documentation and Knowledge Sharing:

- Maintain comprehensive documentation of Zenoss configurations, changes, and best practices.
- Mentor and train junior administrators, sharing expertise, best practices, and providing advanced training.

6. Strategic Planning:

- Collaborate with IT and business stakeholders to align Zenoss strategies with organizational objectives.
- Stay updated on industry trends, IT infrastructure monitoring best practices, and Zenoss updates. Make recommendations for Zenoss enhancements.

**Location**
:
India - Bengaluru

**Created On**
:
04-Aug-2025

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