Associate Sme

2 weeks ago


Bengaluru Karnataka, India Microland Full time

: **Education Qualification**: Any Graduate (Engineering / Science) **Skills**: Primary -> Technology | Infrastructure Monitoring Tool - Zenoss | 3 - Experienced Primary -> Technology | Infrastructure Monitoring Tool - SCOM, LogicMonitor | 3 - Experienced Secondary -> Domain | IT in Banking | Customer Support | 3 - Experienced Tertiary -> Behavioral | Aptitude | Communication | 3 - Experienced **Certification**: Technology | ZCP/LMCA/LMCP As a Level 3 Zenoss Administrator, you will be responsible for advanced configuration, optimization, and management of Zenoss monitoring solutions for our IT infrastructure. You will collaborate with Level 1 and Level 2 administrators, provide expert support, and ensure the effective monitoring of our systems. Key Responsibilities on Zenoss: 1. Zenoss Configuration and Optimization: - Lead the design, setup, configuration, and optimization of Zenoss monitoring solutions for comprehensive IT infrastructure monitoring. - Customize Zenoss settings, templates, and data collection for maximum performance and reliability. 2. Incident Detection and Response: - Configure and customize advanced alerting rules, thresholds, and incident response workflows in Zenoss. - Investigate and resolve complex incidents and performance issues, ensuring timely resolution. 3. Data Analysis and Insights: - Utilize advanced data analysis techniques to derive actionable insights from Zenoss monitoring data. - Create advanced reports, dashboards, and predictive analytics for resource performance optimization and incident prevention. 4. Automation and Scripting: - Develop and maintain advanced automation scripts using Zenoss APIs and other relevant technologies to enhance monitoring and incident response. - Implement automation for proactive issue resolution and resource provisioning. 5. Documentation and Knowledge Sharing: - Maintain comprehensive documentation of Zenoss configurations, changes, and best practices. - Mentor and train junior administrators, sharing expertise, best practices, and providing advanced training. 6. Strategic Planning: - Collaborate with IT and business stakeholders to align Zenoss strategies with organizational objectives. - Stay updated on industry trends, IT infrastructure monitoring best practices, and Zenoss updates. Make recommendations for Zenoss enhancements. **Location** : India - Bengaluru **Created On** : 04-Aug-2025


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