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Client Servicing Executive

2 weeks ago

Santacruz West Mumbai Maharashtra, India Suresh Wadkar's Ajivasan Music Academy Full time

**About Ajivasan Group**:
Ajivasan group comprises of Ajivasan Music Academy, Ajivasan Sound Studio and a Charitable Trust.

**Ajivasan Music Academy** offers varied Music Appreciation Courses for children, adults and youth. Thoughtfully curated affiliation programs of Ajivasan, works for all the institutions; be it a school, corporate or residential colony.

Ajivasan aims at spreading music education with practical and scientific method which widens Individual's ability to use his/her potential to 100%. Legacy of 85 years; we've been training aspiring artists and helping them understand this art, with scientific and practical training for past 90 years.

Well-trained faculty under the guidance of Suresh Wadkarji, PremVasantji& Padma Wadkarji. Equip young India with scientific and technical knowledge in music which should help in creating brighter, cultural and art sensitive society. Ajivasan Music Academy has 20 branches all over Mumbai.

**Ajivasan Sound Studio**provides services of live sound setup, audio and video production, streaming services.

**Designation**:
Client Servicing Executive

**Job Location**:
Santacruz West, Mumbai

**Job Profile**:

- Efficiently managing queries and concerns of the academy customers and providing them appropriate solutions.
- Maintaining end to end MIS of student’s data on excel sheets and Ajivasan software on Excel sheets.
- Making monthly exit calls and maintaining MIS for the same.
- Responsible for the retention of consumers in the academy.
- Responsible for monthly fee follow ups & collections.
- Coordination with academy teachers and students.
- Managing day to day academy app related queries.
- Managing monthly feedback of the students.
- Making monthly fee due calls and maintaining MIS for the same.
- Maintaining a professional relationship with academy students and teachers.
- Sharing credentials kit (login details, T&C, & important links) whenever a new student enrols.
- Sharing reminders according to the calendar.

**Other Attributes**:

- Excellent Verbal & Written Communication in English, Hindi & Marathi
- Hand On experience in Microsoft word, excel & power-point

**Minimum Qualification**:Graduation

**Working Days & Hours**:
Monday to Saturday: 10AM to 7PM

On the days of the events, the working days & timings will be kept flexible. Also, overtime / working on a Sunday will be compensated in the very next week.

**Experience**:
Minimum 1 year of relevant experience

**Salary**:
Best as per industry standards

Office work related travel expenses would be reimbursed.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Application Question(s):

- Do you have minimum 1 year of work experience in Client Servicing?
- Do you have excellent verbal & written communication in English?
- Are you currently working in a full time job or no?
- Do you currently live in Mumbai?
- What is your current salary per month?
- What is your expected salary per month?
- What is your notice period?
- How many years of work experience you have with microsoft excel, microsoft word?
- Are you ready to travel to Santacruz west from Monday to Saturday from 10:00 am to 7:00 pm?

Work Location: In person