Customer Support Executive

8 hours ago

Palghat, India Sununited Infologics Pvt. Ltd Full time

**Responsibilities**:

- Provide accurate information regarding products, services, policies, and procedures to customers.
- Assist customers with troubleshooting technical issues and guide them through problem-solving steps.
- Handle and resolve customer complaints or concerns in a courteous and timely manner.
- Escalate complex issues to appropriate departments or supervisors for further assistance and resolution.
- Keep detailed records of customer interactions, transactions, inquiries, and complaints.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Collaborate with other team members to improve processes and enhance the overall customer experience.
- Stay updated on product features, updates, and industry trends to better assist customers.
- Meet or exceed performance goals related to customer satisfaction, response times, and resolution rates.

**Requirements**:

- Bachelor's degree in business administration, communications, or related field preferred.
- Minimum 2 years experience required.
- Proven experience in customer service or support roles, preferably in a fast-paced environment.
- Excellent communication skills, both verbal and written, with a strong command of the English language.
- Ability to remain calm and professional in challenging situations and effectively manage customer emotions.
- Strong problem-solving skills and the ability to think creatively to resolve issues.
- Proficiency in using customer service software, CRM systems, and other relevant tools.
- Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.
- Demonstrated ability to work independently as well as collaboratively within a team.
- Attention to detail and accuracy in documenting customer interactions and resolutions.
- Empathy and a genuine desire to help customers resolve their issues and improve their experience with our company.

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Diploma (preferred)

**Experience**:

- Outbound sales: 3 years (preferred)
- Customer relationship management: 3 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7994437290

  • Customer Support Associate

    2 weeks ago

    Palghat, India Milestone Career Planner Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...

  • Customer Support Executive

    4 days ago

    Palghat, India George Infra Private Limited Full time

    Customer support representatives maintain customer satisfaction. They ensure that the team is adequately trained to promote excellent customer service. - Extend customer support by tele calls to generate maximum business and follow up of collections and customer complaints - Provide solutions to any relative problems of clients - Conducting quality assurance...

  • Customer Care Executive

    3 days ago

    Palghat, India Aashirvad Cineplexx Full time

    Theatre Customer Care Executive Handling Customers & Theatre Cafe Sections **Job Types**: Full-time, Permanent Pay: ₹12,000.00 - ₹13,500.00 per month **Benefits**: - Food provided - Health insurance **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Technical support: 1 year (preferred) - total work: 1 year (preferred) -...

  • Customer Care Executive

    1 week ago

    Palghat, India Aashirvad Cineplexx Full time

    Theatre Customer Care Executive Handling Customers & Theatre Cafe Sections **Job Types**: Full-time, Permanent Pay: ₹12,000.00 - ₹13,500.00 per month **Benefits**: - Food provided - Health insurance **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Technical support: 1 year (preferred) - total work: 1 year (preferred) -...

  • Customer Support Executive

    3 days ago

    Palghat, India HRBRO PLACEMENT SERVICES Full time

    Role **:Customer Relationship Officer** ( CSB) Qualification : Any Degree Age limit : 28 Location : Coimbatore, Raja Street. Package : 11,500.00 per month + ESI Hostel Allowance : 1,500/ Month Language : must be fluent English & Malayalam **Job Types**: Full-time, Regular / Permanent, Fresher Pay: Up to ₹13,000.00 per month **Benefits**: - Health...

  • Customer Relation Executive

    2 weeks ago

    Palghat, India MAX VALUE CREDITS &INVESTMENTS Ltd. Full time

    Customer Relation Executive (CRE)/ Company Trainee Assistant (CTA) 1. Inputting System entry (First Level Only) 2. Maintaining branch Registers 4. Doing Cash Operations and tallying and its record keeping. 5. Maintaining customer data base 6. Business promotion activity support 7. Tele calling and follow-up actions. 8. Customer Meeting 9. Attending...

  • Customer Support Executive

    2 days ago

    Palghat District, Kerala, India Sadhguru Technologies Pvt Ltd Full time

    **Job Title**: Customer Service Executive **Location**: Palakkad **Office Timing**: Monday to Saturday, 10:00 AM to 6:30 PM **Qualification**: Graduation **Salary**: ₹20,000 per month (Inclusive of PF & ESI) **Experience**: - Minimum of 2 years of experience are welcome **Job Summary**: The Customer Service Executive will be responsible for providing...

  • Customer Relationship Executive

    4 days ago

    Palghat, India Veta Spoken English Full time

    Key Responsibilities: - Relationship Building: Cultivate strong relationships with new and existing customers through regular communication, follow-up calls, and meetings. Act as the main point of contact for clients, providing personalized assistance and support as needed. - Customer Support: Address customer inquiries, requests, and concerns promptly and...

  • Customer Relationship Executive

    1 week ago

    Palghat, India Mithila HR Solutions Full time

    we are Hiring customer relation executive **Job Type**: Regular / Permanent **Salary**: ₹12,000.00 - ₹15,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Palakkad, Kerala: Reliably commute or planning to relocate before starting work (required) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year...

  • Customer Sales Executive

    6 days ago

    Palghat, India XECTA Resource Management Solutions Pvt LTD Full time

    CUSTOMER SALES EXCECUTIVE VEHICLE LOAN EXPERIENCE-1-3 QUALIFICATION-DEGREE/PG **Sales Executive Requirements**: - High school diploma/GED. - 1+ years of sales experience. - Excellent customer service and sales skills. - Strong verbal and written communicator. - Excellent phone and presentation skills. - Proficiency in Microsoft Office, CRM, and sales...