Executive

About us
- MERIL

DELIVERING WORLD-CLASS HEALTHCARE SOLUTIONS
- Founded in 2006, Meril is an India-based, global medical device company that is dedicated to the innovation, design and development of novel, clinically relevant and state-of-the-art devices. Our fundamental aim is to champion the alleviation of human suffering and improve quality of life. To enable this, we are committed to R&D, innovation in manufacturing medical technology, scientific communication, and contemporary distribution avenues.
- Meril was born with the aim of improving the quality of human life through innovative and advanced healthcare solutions. As a medical device manufacturer, we exist to improve the inventiveness in healthcare so that people’s lives are enriched. We continually seek excellence in providing answers to some of medicine’s toughest questions.
- Meril manufactures medical solutions in the form of vascular intervention devices, orthopaedic supplements, in-vitro diagnostics, endo-surgery and ENT products. It is our core commitment to ensure the delivery of advance healthcare solutions. Our inclination towards research and development is reflected in our diverse offerings. We ensure that we adhere to the best quality of standards in manufacturing, scientific communication and distribution to deliver path-breaking healthcare products to the world.
- We collaborate with physicians and global innovators to identify unmet clinical needs and develop revolutionary therapies. We encourage research and academic collaborations and remain available to interact on exciting opportunities.
- Headquartered in India with a manpower of more than 4000, Meril currently conducts business in more than 100 countries. We have 100% subsidiaries in India, USA, Germany, Brazil, Russia, South Africa, Bangladesh and Turkey. We have set up operations in China and Japan too.

1. Customer Relationship Management:

- Build and maintain strong relationships with surgeons.
- Understand the Products issues faced by the customer and come up with an amicable solution.
- Act as the main point of contact between sales team, manufacturing & surgeons and address their inquiries and concerns.

2. Field Visits:

- Extensive travel to meet customers in person, providing a personalized and attentive service of complaint handling.
- Conduct on-site visits to help the sales & Marketing in addressing product related adversities.

3. Communication and Feedback:

- Collect feedback from customers and relay it to the internal teams for improvement.
- Ensure clear and effective communication between the company and customers.

4. Complaint Account Management:

- Personally attend product complaints of the accounts which are raised by the internal sales force
- Monitor and track client accounts to ensure satisfaction and retention.

5. Issue Resolution:

- Identify and address customer issues or concerns promptly.
- Collaborate with internal sales teams to resolve customer problems effectively.

6. Product Knowledge:

- Maintain a deep understanding of the company's products or services.
- *Educate customer on how to use and benefit from the product offerings.

7. Reporting:

- Prepare and deliver regular field visit reports on customer satisfaction and account status.
- Use data and analytics to guide manufacturing in making strategic decisions.

**Requirements**:

- Master's/Bachelor's degree in business, marketing, or a related field (or equivalent work experience).
- Proven experience in customer relationship management, preferably in a field-based role. Freshers can still apply.
- Strong interpersonal and communication skills.
- Excellent problem-solving abilities and conflict resolution skills.
- Ability to work independently and manage time effectively.
- Willingness to travel frequently and work flexible hours as needed.
- Knowledge of CRM software and tools is a plus.

Preferred Skills:

- Sales and negotiation skills.
- Familiarity with the surgical industry and market will be a plus.
- Analytical skills to interpret data and trends.

**Benefits**:

- All benefits as per company norm

Work Experience

1-3 years

Industry

Medical Device

City

Pardi

State/Province

Gujarat

Country

India

Zip/Postal Code

396191