Customer Support Executive

1 week ago

Anna Nagar West Chennai Tamil Nadu, India NexGen TechSoft Full time

We are seeking a motivated and enthusiastic 6+ Months experienced **Customer Support Executive (English)** to join our team.

**Experience**: 6 Months to 2 years of experience.

**Work Location**: Anna Nagar, Chennai (Near to Thirumangalam Metro)

**Working Days**: 5 Days (1st & 3rd Saturday is fixed off & All Sunday fixed off)

**Work Timings**: 10 AM to 7 PM

**Key Responsibilities**:

- Provide accurate information and solutions to customers within defined timelines.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Escalate complex issues to the appropriate department when necessary.
- Follow up to ensure customer concerns are resolved to satisfaction.
- Meet quality, productivity, and customer satisfaction targets.
- Continuously learn about services, and processes to support customers effectively.

**Required Skills**:

- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Ability to stay calm and patient while handling difficult situations.
- Positive attitude and willingness to learn.

**Why Join us;**
- Be part of an innovative and forward-thinking company in the gaming industry.
- Work with a passionate team that values creativity and data-driven decision-making.
- Opportunity to grow your career in a fast-paced and exciting environment.
- Competitive salary and benefits package.

**Qualifications**:

- Any graduate
- Prior experience in customer Support Experience is mandatory.

**Job Types**: Full-time, Permanent

Pay: ₹17,000.00 - ₹23,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

**Speak with the employer**
+91 9042051861

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