Customer Support Associate
5 days ago
**Job Descriptions For Customer Success Manager**
**1**
Good Communication skills English & Hindi Mandatory Plus one local Language (Bengali)
**2**
More than 2 -3 years’ experience
**3**
Graduate in any discipline or Diploma
**4**
Positive attitude & quick learner
**5**
preferably worked in some CRM software
**6**
Manage customer service support and branch operations across the south Region.
**7**
Resolve operational issues raised by branches and dealers to enhance service quality.
**8**
Oversee team coordination, ensuring process implementation and efficiency.
**9**
Perform data analysis and dashboard reporting for performance tracking.
**10**
Coordinate with branches for customer support and prepare periodic reports.
**11**
Conduct follow-ups on pending cases with warehouses and branches.
**12**
Handle spare parts quotations for corporate clients.
**13**
Handle ASP monthly payments and coordinate with accounts for cheque processing.
**14**
Ensure customer satisfaction by providing timely updates and resolutions.
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
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