Customer Relationship Executive

2 weeks ago

Noida, India Viable Outsource Solution Full time

**Job Summary**:

- We are looking for an earnest relationship executive to initiate and nurture steady, mutually beneficial relationships with our clients. As a relationship executive, you should maintain contact with clients, work to understand their needs, and then advise them on which of our offerings could best support their objectives..

**Responsibilities**:

- Manage incoming calls from Clients and Carers ensuring service is delivered within the required timeframes and to SHC standards of customer service
- Ensure that a full understanding of the client's needs are obtained and used as a key driver to the matching of careers
- Ensure matching of careers to clients to match the needs of the client and arrangement of introductions
- Understand and deliver your KPI's and SLA's specific
- Ensure that there is accurate handover to your CRE colleagues as required, maintaining a seamless transition so service delivery remains efficient and streamlined
- Maximise on every opportunity ensuring the client/carer receives outstanding service
- Ensure all system records are up to date and accurate

**Skills Required**:

- Bachelor’s degree or equivalent experience.
- Minimum of 1+ years direct, relevant, and recent experience in customer relationship mid-level professionals & managers preferred.
- Ability to work successfully in an environment with high visibility and the ability to manage complex and sensitive situations independently..

**Job Types**:

- Full-time,Regular/Permanent

**Schedule**:

- Night Shift

**Application Question(s)**:

- Are you an immediate Joiner?(Work from Office)
- Are you comfortable with Noida sector 58 location?

**Employer contact**:
**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹250,000.00 - ₹450,000.00 per year

Schedule:

- Night shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8439421717

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